Detail-oriented and friendly, I foster positive relationships while ensuring HIPAA compliance and efficient service delivery. Committed to enhancing patient experiences through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Outpatient Service Specialist
Sarasota Memorial Hospital
Venice, FL
02.2024 - Current
Assisted patients with appointment scheduling and registration processes.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.
Coordinated communication between clinical staff and patients to ensure seamless care delivery.
Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
Supported insurance verification processes, ensuring timely authorizations for patient procedures.
Patient Care Liaison
Lee Health
Cape Coral, FL
02.2021 - 12.2023
Assisted healthcare providers with data entry into electronic health record systems.
Documented patient encounters and clinical findings to ensure accurate medical records.
Served as primary liaison between patients and healthcare providers, fostering positive relationships and trust.
Improved patient care by efficiently managing medical records and documentation.
Assistant Manager
Domino's Pizza
Cape Coral, FL
07.2017 - 06.2022
Supervised daily operations to ensure efficient service and customer satisfaction.
Implemented training programs for new staff, enhancing team performance and service quality.
Managed inventory levels, optimizing stock control processes and reducing waste.
Developed and maintained scheduling systems to align workforce with peak business hours.
Cultivated a positive work environment, fostering teamwork and motivating employees toward common goals.
Outpatient Service Specialist at University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive MedicineOutpatient Service Specialist at University of Utah – Department of Obstetrics & Gynecology, Utah Center for Reproductive Medicine