Summary
Overview
Work History
Education
Skills
Timeline
Manager

Danielle Bailey

Fort Myers,FL

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

9
9
years of professional experience

Work History

Manager

Event Management Solutions Llc
08.2020 - Current
  • Led event planning and execution for diverse client portfolios, ensuring seamless operations and exceptional experiences.
  • Developed and implemented strategic marketing initiatives to enhance brand visibility and client engagement.
  • Coordinated vendor negotiations, securing competitive pricing and quality services for events.
  • Managed project timelines and budgets, optimizing resource allocation to meet client expectations effectively.
  • Established strong relationships with clients, resulting in repeat business and referrals through exemplary service delivery.

Customer Service Representative

Orlando Senior Transitions
02.2016 - 01.2020
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Managed order processing and ensured timely delivery of products to enhance customer satisfaction.
  • Trained new representatives on company policies, procedures, and customer service best practices.
  • Led initiatives to reduce response times, significantly enhancing overall customer experience and loyalty.

Education

Associate of Arts - Business Administration And Management

Florida Atlantic University
Boca Raton, FL
05-2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving

Timeline

Manager

Event Management Solutions Llc
08.2020 - Current

Customer Service Representative

Orlando Senior Transitions
02.2016 - 01.2020

Associate of Arts - Business Administration And Management

Florida Atlantic University
Danielle Bailey