Danielle Baker
Summary
A trustworthy and liable individual with a strong work ethic. Experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Ready to help the degree of traveler fulfillment through remarkable client assistance and enhance one's sense of security.
Overview
14
14
years of professional experience
Work History
Housing Advocate
Breaking Ground
10.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Delivery Driver
Amazon
11.2021 - 12.2021
- Operated vans under 3 tons to transport products to an average of 90 customers per day with 0 incidents
- Managed loading and unloading truck, maintaining a 93% package integrity rating.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Certified Peace Officer
Department of Homeless Services Police Department {DHSPD}
03.2016 - 09.2021
- Provided onsite security services to NYC Homeless Shelters
- Enforced NYS and city laws at shelter facilities
- Successfully completed a seven-week paramilitary training program which included defense tactics
- Completed NYS peace officer certification
- Conducted security point searches and package inspections for contraband and illegal substances
- Apprehended criminal offenders, maintain public peace and safety
- Identified as designated motor vehicle operator to transport high ranking officers to designated sites.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Recorded facts to prepare reports documenting incidents and activities.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Hairstylist
DryBar Hair Salon
01.2015 - 03.2016
- Sold and promoted hair care products
- Styled hair for large events such as weddings and special occasions
- Sanitized workstations and salon equipment for safety purposes
- Specialized in blowouts and created creative updos for clients.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Toll Collector
MTA/Bridges & Tunnels
04.2013 - 10.2013
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
Driver Helper
United Parcel Services
11.2012 - 01.2013
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Lifted and carried packages weighing up to 80lbs pounds.
- Scanned and tracked packages for delivery accuracy and security.
Certified Home Health Aide
Partners In Care
03.2010 - 03.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
Education
High School Diploma -
The Bronx High School of Performance & Stagecraft
Bronx, NY06.2008
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NY10.2009
ASA College, associate degree in medical assisting - Medical Assisting
ASA College
Manhattan, NY09.2013
Graduated Empire Beauty School (Temp license) - Cosmetology
Empire Beauty School
Queens, NY10.2014
Skills
- CPR certified/NARCAN
- Taser Certified
- Community outreach
- Customer Service
- Weapons Handling
- Empathy and compassion
- Strong communication
- Housing policy knowledge
- Attention to detail
- Crisis intervention
- Active listening
- Problem Solving
- Team leadership
Timeline
Housing Advocate
Breaking Ground
10.2023 - Current
Delivery Driver
Amazon
11.2021 - 12.2021
Certified Peace Officer
Department of Homeless Services Police Department {DHSPD}
03.2016 - 09.2021
Hairstylist
DryBar Hair Salon
01.2015 - 03.2016
Toll Collector
MTA/Bridges & Tunnels
04.2013 - 10.2013
Driver Helper
United Parcel Services
11.2012 - 01.2013
Certified Home Health Aide
Partners In Care
03.2010 - 03.2011
High School Diploma -
The Bronx High School of Performance & Stagecraft
No Degree - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
ASA College, associate degree in medical assisting - Medical Assisting
ASA College
Graduated Empire Beauty School (Temp license) - Cosmetology
Empire Beauty School