Danielle Baldwin
Las Vegas,Nevada
Summary
Dedicated professional with over 8 years of experience in retail management, operations, customer service, and administrative support. Experienced in recruiting, onboarding, payroll support, inventory management, reporting, vendor coordination, and handling confidential employee and financial information. Skilled in improving daily operations, tracking performance, and supporting fast-paced team environments with strong attention to detail, organization, and problem-solving.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Deco Assistant Manager
Floor and Decor
Las Vegas, NV
05.2026 - Current
- Assisted in overseeing daily operations of the Decorative Tile Department, ensuring excellent customer service, product availability, and department presentation.
- Supported customers with decorative tile, backsplash, mosaic, wall tile, and design-related product selections based on project needs and style preferences.
- Trained, coached, and supported team members on product knowledge, sales techniques, and company service standards.
- Assisted with inventory management, stock replenishment, merchandising, pricing accuracy, and promotional displays.
- Monitored department performance and contributed to achieving sales, customer service, and operational goals.
- Resolved customer concerns and escalated issues as needed to ensure positive customer experiences.
- Collaborated with store leadership to maintain safety, organization, and operational efficiency in a high-volume retail environment.
- Supported scheduling, task delegation, and daily workflow coordination to maximize productivity and customer satisfaction.
Store Manager
Daiso California LLC
08.2022 - 10.2025
- Managed daily store operations including staffing, scheduling, merchandising, inventory, and team support in fast-paced environments
- Trained and supported employees to improve customer service, product knowledge, and overall team performance
- Assisted with recruiting, resume screening, phone screenings, onboarding, and training new hires
- Scheduled interviews, coordinated background and reference checks, and maintained candidate information in company systems
- Assisted with payroll processing, employee timekeeping, benefits updates, paid leave, and employee record maintenance
- Handled confidential employee, payroll, financial, and HR information with accuracy and professionalism
- Prepared reports related to payroll, sales, inventory, store performance, and daily business operations for management review
- Monitored sales trends, operational performance, inventory losses, damages, and shrink
- Received and processed shipments, verified inventory, and resolved shipment discrepancies and invoice issues with vendors
- Placed large product orders and coordinated inventory replenishment based on store and business needs
- Communicated with vendors regarding orders, payments, invoices, shipment concerns, and operational support
- Assisted with vendor payments through ACH, wire transfers, check processing, billing, and invoice management
- Completed bank runs, obtained change for store operations, and handled cash management responsibilities securely and accurately
- Supported loss prevention procedures by identifying discrepancies and following company inventory and security procedures
- Maintained employee files, onboarding paperwork, I-9 records, W-2 distributions, invoices, and operational documentation
- Managed high-volume customer and employee interactions while staying organized and professional in busy environments
- Worked closely with management and team members to improve workflow efficiency, daily operations, and store presentation
- Assisted with administrative, HR, finance, operational, and special event tasks as needed
Receptionist / Client Service Coordinator
Grand Montecito Animal Hospital
09.2021 - 05.2022
- Greeted clients and pets while providing friendly and professional customer service in a fast-paced animal hospital environment
- Scheduled appointments, managed calendars, and coordinated daily patient check-ins and check-outs
- Answered high-volume phone calls, addressed client questions, and routed calls to appropriate veterinary staff
- Maintained accurate client, patient, medical, and billing records within company systems
- Processed payments, handled cash transactions, balanced registers, and assisted with daily banking procedures
- Assisted clients with appointment reminders, medication pickups, invoices, and general office support
- Communicated with veterinarians, technicians, and staff to support smooth daily operations and patient care coordination
- Managed sensitive information with confidentiality, professionalism, and attention to detail
- Assisted with administrative tasks including filing, documentation, data entry, scanning, and email communication
- Helped maintain a clean, organized, and welcoming front desk and lobby environment
- Handled stressful or emotional situations with empathy, patience, and professionalism while supporting pet owners
- Coordinated incoming deliveries, inventory updates, office supplies, and vendor communication as needed
- Supported workflow efficiency by multitasking, prioritizing tasks, and assisting team members during busy shifts
Store Manager
Children’s Place
08.2015 - 11.2020
- Managed daily store operations including staffing, scheduling, merchandising, inventory control, and overall performance
- Led, trained, and supported team members to improve customer service and meet sales goals
- Handled hiring, onboarding, and training of new employees, along with ongoing coaching and support
- Set team goals, completed performance check-ins, and helped motivate staff to reach targets
- Reviewed sales trends and store performance metrics to help improve results and drive revenue
- Made sure store presentation and merchandising followed brand and seasonal standards
- Managed inventory including receiving shipments, stocking, cycle counts, and keeping inventory accurate
- Resolved customer concerns and escalations while maintaining a positive shopping experience
- Handled cash management including registers, deposits, bank runs, and daily reconciliation
- Followed company policies, safety procedures, and loss prevention guidelines
- Helped reduce shrink by monitoring inventory issues, damages, and proper merchandise handling
- Worked with corporate teams and vendors on product orders, store needs, and updates
- Kept employee records, schedules, and store documentation organized and up to date
- Assisted with payroll tasks including timekeeping review and schedule accuracy
- Supported store events, floor sets, and promotions to help drive traffic and sales
- Helped maintain a strong team environment focused on communication, accountability, and customer service
Education
High School Diploma - undefined
Centennial High School
Las VegasSkills
Retail Operations Management
Team Leadership & Development
Recruiting & Onboarding
Payroll & Timekeeping
Employee Relations Support
Scheduling & Staff Coordination
Inventory Management
Sales Tracking & Performance Reporting
Inventory & Sales Reporting
Reporting & Data Tracking
Data Entry & Record Management
Vendor Coordination
Invoice & Billing Support
Cash Handling & Bank Deposits
Loss Prevention & Shrink Reduction
Customer Service & Conflict Resolution
Administrative Support
Microsoft Office Suite & Excel
Google Sheets
Reporting & Documentation
Operational Support
Organization & Multitasking
Confidential Information Handling
Problem Solving & Communication
Time Management & Accuracy
Accomplishments
- Advanced into leadership and management roles through strong performance, reliability, and operational support in fast-paced environments. Trusted with payroll, employee records, inventory management, and operational reporting responsibilities while maintaining accuracy and confidentiality. Supported recruiting, onboarding, and training processes while balancing daily operations, customer service, staffing, inventory, and administrative responsibilities.
Certification
EPJ
Forklift
Reach Truck
Stock Picker
Timeline
Deco Assistant Manager
Floor and Decor
05.2026 - Current
Store Manager
Daiso California LLC
08.2022 - 10.2025
Receptionist / Client Service Coordinator
Grand Montecito Animal Hospital
09.2021 - 05.2022
Store Manager
Children’s Place
08.2015 - 11.2020
High School Diploma - undefined
Centennial High School