Danielle Berlus
Orlando,FL
Summary
Experienced HR professional with 5+ years in human resources management, specializing in recruitment, employee relations, and compliance. Proven track record of improving retention, streamlining hiring processes, and supporting organizational growth. Strong leadership skills with a focus on building positive workplace culture.
Dedicated professional with strong leadership skills in the hospitality industry. Known for effective communication and team training, contributing to operational excellence and enhanced customer experiences. Committed to leveraging expertise for impactful business outcomes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Universal Studios
Orlando, FL
03.2021 - Current
- Crafted and served a variety of cocktails, ensuring quality and presentation standards.
- Developed efficient workflows to enhance speed of service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager
Mai Thai Group
Orlando, FL
10.2020 - 04.2025
- Oversaw daily operations, ensuring efficiency and quality across multiple departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction and loyalty.
- Led team training programs, fostering professional development and operational excellence.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Talent Acquisition & Recruitment
- Employee Relations
- Performance Management
- HR Policies & Compliance (FLSA, EEOC)
- Onboarding & Training
- Conflict Resolution
- Payroll & Benefits Administration
- Hiring and scheduling
Education
Bachelor of Science - Criminal Justice Manager/Administration
Walden University
Minneapolis, MN05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
- Bartender Certificate
Languages
creole
Native or Bilingual
Timeline
Bartender
Universal Studios
03.2021 - Current
Manager
Mai Thai Group
10.2020 - 04.2025
Bachelor of Science - Criminal Justice Manager/Administration
Walden University