Danielle Bishop

The Taproom Manager is responsible for overseeing all operations of the brewery's taproom to ensure a welcoming, efficient, and profitable customer experience. This role includes managing staff, coordinating events, ensuring compliance with alcohol service laws, maintaining high standards of customer service, and representing the brewery brand to the public.

Key Responsibilities:

1. Taproom Operations

• Ensure the taproom is opened and closed according to standard procedures
• Oversee daily cleanliness, organization, and ambiance of the taproom
• Ensure draft systems, POS systems, and other equipment are functional and properly maintained
• Monitor inventory of beer, merch, and supplies; coordinate restocking as needed

2. Staff Management

• Recruit, train, schedule, and supervise staff
• Set clear performance expectations and provide regular feedback
• Foster a positive team culture with a focus on professionalism, customer service, and accountability

3. Customer Experience

• Maintain a welcoming, knowledgeable, and efficient customer environment
• Resolve customer concerns and complaints with professionalism and care
• Educate guests about the brewery’s beers, events, and brand story

4. Sales & Promotions

• Collaborate on beer releases, happy hours, and merchandise promotions
• Track sales trends and suggest ideas for growth or improvement
• Upsell beer and merchandise when appropriate

5. Events & Community Engagement

• Coordinate taproom events, such as trivia, live music, and private parties
• Work with food trucks and vendors to enhance the taproom experience
• Represent the brewery at offsite events when needed

6. Compliance & Safety

• Ensure all taproom operations comply with local, state, and federal alcohol laws
• Maintain cleanliness and safety standards for staff and customers
• Enforce all policies, including age verification and responsible alcohol service

Responsible for planning, organizing, and executing all taproom events to drive traffic, enhance guest experience, and build community engagement.

Duties:

• Plan and manage recurring events (trivia, bingo, live music, tournaments, etc.)
• Coordinate with performers, vendors, and food trucks to ensure smooth execution
• Manage event calendar and ensure proper staffing and coverage
• Oversee setup, flow, and breakdown of events during execution
• Develop and execute special events (anniversaries, holiday parties, beer releases, themed events)
• Handle private event bookings, including communication, logistics, and contract adherence
• Evaluate event performance and adjust future programming based on attendance and sales

Responsible for promoting the brewery’s brand, events, and products through digital channels and in-house marketing efforts.

Duties:

• Create and schedule content for social media platforms (Facebook, Instagram, etc.)
• Develop promotional campaigns for events, beer releases, and taproom specials
• Maintain a consistent brand voice and visual identity
• Coordinate creation of graphics, signage, and in-house promotional materials
• Engage with customers online by responding to comments, messages, and reviews
• Track engagement and performance metrics to refine marketing strategies
• Collaborate on email marketing, website updates, and online ordering promotions

Responsible for growing and maintaining relationships with local accounts and increasing off-premise and on-premise beer sales.

Duties:

• Develop and maintain relationships with bars, restaurants, and retail partners
• Identify and pursue new distribution opportunities within the local market
• Coordinate deliveries and manage distribution logistics
• Track inventory allocated for distribution and ensure product availability
• Represent the brewery at tastings, tap takeovers, and promotional events
• Monitor sales performance and adjust strategy to meet growth goals
• Ensure brand consistency and quality representation across all accounts

• Established and chaired the first ever Director’s Advisory Council to strengthen the flow of communication between all Criminal Investigations Division (CID) employees and the Director with an eye toward identifying critical issues affecting CID employees/day-to-day operations; to seek solutions to issues in concert with CID leadership, subject matter experts (SMEs), and HQ CID Directorates; and a conduit to provide information and ideas to decision makers. Identified issues, solutions, and influenced positive change to transform and modernize the agency to ensure relentless focus on operational excellence, modernization, talent management, and partnerships.
• Routinely interacted with military personnel at the Department of the Army and civilian personnel from unit to executive level offices. Developed working relationships with counterparts in Law Enforcement and other agencies to facilitate exchange of pertinent information and expedite information flow. Collaborated with representatives from the Department of Defense, Department of the Army, Major Army Commands, Army Service Component Commands, and Direct Reporting Units to develop policies and approaches across program areas. Presented training via Microsoft Teams to over 100 Army Senior Leaders on financial scams that were impacting junior Soldiers in the Army. Sought to identify commonalities of interest and negotiate through differences to achieve mutual goals. Trusted to represent the organization on a wide variety of boards, councils, and committees. Recent evaluation noted advice “routinely impacted CID senior leader decision making.” Treated all individuals with respect and courtesy, even when being challenged. Adjusted information for the level and interest of the audience.
• Demonstrated ability to perform and manage teams in elevated levels of stress and with effective oral communication skills while working with individuals during high pressure situations to gain immediate intelligence of crisis situations. Exercised firm approach while maintaining tact and diplomacy. Displayed ability to meet and interact with people of differing backgrounds and behavioral patterns. Demonstrated poise, self-confidence, and ability to remain calm during emergency situations.

• Led diverse 5-person team of Special Agents; planned, assigned, and monitored work. Provided feedback, mentoring, and coaching. Evaluated performance; encouraged continuous learning. Coached subordinates on technical and administrative matters. Maintained a respectful workplace. Trained Special Agents and other investigative support personnel; leveraged investigative experience and successful completion of multiple military and academic training programs. Provided guidance and mentorship to CID soldiers worldwide. Recognized for developing and mentoring 300 Special Agents to support the global mission. Convened over 15 training session via Microsoft Teams for audiences ranging from 50-150 on new processes and procedures being implemented throughout the agency.
• Interpreted national security directives and formulated broad policy directions regarding the implementation of these directives. Possessed thorough and expert knowledge of law enforcement principles, policies, and procedures. Interacted effectively, courteously, and tactfully in stressful or controversial situations. Exercised sensitive and appropriate public relations skills when explaining laws or regulations. Developed physical security policies, standards and procedures and provided technical guidance designed to protect personnel, facilities, property, and other assets.
• As the senior enlisted Special Agent, planned and directed investigative support operations; also provided technical support to the planning, development, and conduct of criminal investigations with a focus on felony criminal investigative operations.

• Planned and directed investigative support operations as the senior enlisted advisor for the Army’s largest CID Battalion including 5 detachments. Leveraged expertise in investigative support operations in support training, administration, discipline, and administrative matters for more than 400 personnel, and $9M in equipment. Conducted and assisted in the conduct of background suitability investigations for Special Agent applicants, administrative support personnel and military personnel.
• Provided leadership and oversight to a staff of 40. Established objectives and clear expectations for program performance, investigative timeliness, and customer service. Equitably assigned tasks and responsibilities; created and implemented realistic deadlines. Provided timely feedback regarding performance and drove customer-focused delivery of investigative products. Effectively resolved interpersonal disagreements and conflict by way of formal and information problem resolution sessions with involved individuals. Advanced diversity and equity; sustained Equal Employment Opportunity (EEO) principles.
• Oversaw worldwide protective services for the Secretary and Deputy Secretary of Defense, Chairman and Vice Chairman of the Joint Chiefs, Secretary of the Army, Chief of Staff of the Army, Chief of the National Guard Bureau, and their foreign counterparts on official visits to the United States, as well as designated Commanders in combat theaters. Planned and oversaw protective service operations, including personal security vulnerability assessments, threat assessments, on-site security plans, motorcade security, route and residential security, and close-in protection. Utilized expert knowledge of emergency management, physical security, antiterrorism, and security regulations. Conducted after-action assessments to identify opportunities to reduce risk.
• Prepared a wide range of written briefings, policies, program documents, recommendations, reports, and related material used by senior leadership both on and off military installations to make decisions on security, administrative, and law enforcement matters. All written materials demonstrated subject matter expertise and were clear, concise, accurate, and timely prepared. Conducted inspections and staff assistance visits, provided training and mentorship to DACID employees, and presented written reports of finding to leadership. Ensured technical information was communicated to all personnel for a collective understanding of as well as the rationale for the requirement.

• Built expertise in emergency management and security including fire, physical security, law enforcement and Provost Marshal operations. Provided authoritative guidance as senior enlisted advisor on matters related to policing, investigations, force protection, and antiterrorism, including criminal investigations, physical security, access control, high risk personnel protection, and biometric identification. Supported 200 soldiers and civilians in providing protection for installation with 37,000 military and nonmilitary personnel. Planned and led installation-level exercises and addressed incidents.
• Displayed strong oral and written communication skills. Routinely interacted with military and civilian personnel on the installation, as well as family members, and federal, state, and local law enforcement personnel. Prepared and delivered briefings, analyses, and recommendations. Worked effectively with individuals from diverse socioeconomic, cultural, ethnic, and educational backgrounds. Engaged in open and constructive exchanges, listened attentively, and exercised tact in resolving differences of opinion. Promoted, encouraged, and demonstrated an organizational environment which fostered diverse perspectives and approaches. Created a 60 minute training session to deliver to over 500 individuals on all aspects of the Army Body Composition Program.
• Provided oversight of security assessments and evaluations to identify trends, deficiencies, and accomplishments related to the security program. Provided recommendations involving security issues, conditions and problems and developed solutions. Analyzed security practices, policies, and procedures; identified vulnerabilities and opportunities to enhance security practices and policies. Resolved deficiencies with security requirements and ensured corrective action. Developed and provided a 4-hour course to over 100 personnel on weapons safety and requirements for possession of personal weapons on a military installation.

• Senior enlisted advisor for a CID Battalion with 170+ diverse personnel assigned to Headquarters and Headquarters Division (HHD) and 5 geographically dispersed detachments. Provided subject matter expertise on criminal investigations to military and civilian leaders on investigative plans, evidence, witness and subject interviews, and preparation of investigative reports. Planned, developed, and executed the first ever 3-day, in-person detachment sergeant’s course after identifying gaps in experience and knowledge; trained eight personnel to improve investigative operations and made improvements to the course through feedback. Leveraged technical expertise in guiding subordinate Special Agents through several death investigations.
• Provided operational leadership for the Battalion including personnel administration, training, logistics, recruitment, and reenlistment; professional development and tactical proficiency; and contribution to comprehensive strategies regarding evidence matters, training and investigative equipment. Planned well-received Battalion Soldier/NCO of the Year Competition. Achieved reenlistment of 17 soldiers. Instrumental in the special agent recruitment program initiative, resulting in the highest intake rate in the Group. Established clear strategies and offered authoritative advice and guidance.
• Demonstrated strong oral communication and interpersonal skills; routinely interacted with senior officers, civilian employees, and enlisted personnel. Adjusted communications to the level and interests of the audience.

• Furnished support to case agents through conduct of crime scene investigation; conducted complex open source, research, social media checks, service record book review, and law enforcement database checks in support of criminal investigations. Lent expertise on criminal investigations, crime scene investigations, and forensics as needed. Performed digital evidence extractions and reviews; used a variety of forensic tools. Prepared an in-person, 2-day training scenario, simulating a homicide scene in a residence to instruct and educate 25 Special Agents on multiple resources and techniques to identify and collect forensic evidence from a crime scene.
• Supported collection and review of documents and records and retrieval and review of video/audio surveillance. Participated in the execution of searches and seizures, conducted interviews of potential witnesses and victims for non-sexual assault investigations, and supported case agents during the interview of victims of sexual assault and obtains sworn statements. Utilized geolocation and cell phone data obtained from the service provider through a warrant to solve a vehicle arson case.
• Provided leadership for 14 states, 6 detachments, and battalion CID headquarters. Planned, directed, and oversaw complex investigations, training, and related activities. Supervised team of 9 subordinates.

• Deployed in support of Task Force Headquarters and 3 CID offices within US Central Command’s Area of Responsibility. Ensured safety, wellness, training, investigations, and related equipment for a team of 39 officers and enlisted personnel. Developed and implemented tactical strategies to maximize performance. Established an evidence management program for a counterintelligence unit to ensure regulatory compliance for critical national security investigations/matters.
• Led, oversaw, and participated in complex criminal investigations ranging from larcenies to sexual assaults. Created, implemented, and monitored investigation plans. Ensured all subjects’ rights were adhered to. Interviewed witnesses, collected, and maintained chain of custody of evidence. Wrote and reviewed investigative reports. Key role in ~15 criminal investigations during this period. Conducted extensive research on zinc phosphide poisoning, resulting in the closure of an undetermined death investigation. Creatively identified disposition of 36 evidence vouchers from cases adjudicated by foreign government courts.
• Part of Crime Scene Response Team (CSRT); leveraged expertise in forensics during crime and death scene investigations. Identified, processed, documented, and preserved physical evidence. Utilized appropriate crime scene and evidence processing techniques and best practices; used forensic equipment to visualize, document, and package evidence. Provided training and guidance on forensic techniques and crime scene processing.
• Conducted complex research, including open-source research, social media checks, service record reviews, and law enforcement database searches to support criminal investigations. Performed digital evidence extractions and reviews utilizing Cellebrite and other forensic tools. Documented investigative actions via written reports. Used photography, videography, and written reports to document crime scenes. Analyzed cold case investigative files to identify innovative approaches and investigative guidance to ensure all logical leads were considered; used appropriate cold case methodologies and processes; made recommendations to senior personnel as appropriate. Organized and digitized cold case files. Debriefed active-duty service members identified through DoD urinalysis programs and referred. Analyzed, summarized, and prepared any actionable and/or situational awareness-related intelligence suitable for dissemination to DoD equities and the greater law enforcement community.
• Provided personnel oversight to 22 direct subordinates. Planned and assigned work, commensurate with mission requirements and subordinates’ skills. Provided feedback, mentoring, and coaching; evaluated performance. Identified opportunities for professional development. Increased Agents’ forensic capabilities; developed 3 junior NCOs to become Forensic Science Technicians. Created a climate that valued differences and encouraged respect.