Danielle Bramlett
Galesburg,IL
Summary
Dedicated and adaptable professional with extensive experience in customer service and team leadership. Known for strong problem-solving skills and effective communication, contributing to high customer satisfaction and operational success.
Overview
2027
2027
years of professional experience
Work History
Waitress Supervisor
The Brickyard Bar and Grill
East Galesburg, IL
2011 - Current
- Trained new staff on menu items, customer service standards, and operational procedures.
- Supervised daily operations and workflow of waitstaff to ensure efficient service delivery.
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Coordinated staff schedules to optimize coverage during peak dining hours and special events.
- Monitored inventory levels and assisted in ordering supplies to reduce shortages and waste.
Waitress
Applebee's Neighborhood Grill & Bar
Galesburg, IL
2004 - 2020
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately, ensuring proper financial reporting at shift end.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Licensed Practical Nurse
The Kensington Apartments
Galesburg, IL
2010 - 2011
- Collaborated with interdisciplinary teams to develop care plans tailored to patient needs.
- Educated patients and families on health management and wellness strategies.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Licensed Practical Nurse
Seminary Manor
Galesburg, IL
2010 - 2010
- Administered medications and treatments prescribed by healthcare providers.
- Monitored patients' vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation for compliance.
Education
License of Practical Nursing - Nursing
Carl Sandburg College
Galesburg, IL01-2009
Certificate of Technical Studies - Phlebotomy
Carl Sandburg College
Galesburg, IL01-2009
GED -
Carl Sandburg College
Galesburg, IL01-1996
Skills
- Customer service
- Order precision
- Upselling techniques
- Complaint handling
- Menu design
- Table management
- Inventory management
- Strong leadership
- Sales promotion
Timeline
Waitress Supervisor
The Brickyard Bar and Grill
2011 - Current
Waitress
Applebee's Neighborhood Grill & Bar
2004 - 2020
Licensed Practical Nurse
The Kensington Apartments
2010 - 2011
Licensed Practical Nurse
Seminary Manor
2010 - 2010
License of Practical Nursing - Nursing
Carl Sandburg College
Certificate of Technical Studies - Phlebotomy
Carl Sandburg College
GED -
Carl Sandburg College