Danielle Brannock
Dayton,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager
TF5 Business Ventures LLC
Dayton, OH
02.2023 - 03.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier Team Lead
Meijer
Dayton, OH
11.2017 - 03.2023
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Fairmont Highschool
Kettering, OH06.2007
Skills
- Staff Training
- Managing Operations and Efficiency
- Problem Resolution
- Team Leadership
- Scheduling and Coordinating
- Professional and Courteous
- Customer Service
Timeline
Manager
TF5 Business Ventures LLC
02.2023 - 03.2023
Cashier Team Lead
Meijer
11.2017 - 03.2023
High School Diploma -
Fairmont Highschool