Danielle Braswell Wideman
Charlotte,NC
Summary
Experienced with managing large-scale datasets and ensuring data integrity. Utilizes advanced tools and techniques for data analysis and reporting. Strong understanding of data governance and compliance standards.
Overview
10
10
years of professional experience
Work History
School Data Manager 1
CMS Schools (Charlotte Mecklenburg Schools)
08.2024 - 10.2025
- Collects all data required to maintain systems supporting transcripts, grade reporting, student scheduling, school master schedule, instructors file, special needs, immunization, establishes, collects, organizes, and maintains data pertaining to assigned clerical tasks and composes departmental reports.and student demographic data.
- Verifies the accuracy of all processed data, recognizes discrepancies, and takes corrective action in support of district and court reporting requirements.
- Communicates and works with other offices within the building, school district, and other school districts.
- Assists with the resolution of minor routine administrative and operational situations.
Technician, Routing McKinney Vento
CMS Transportation (Charlotte Mecklenburg Schools)
02.2023 - 08.2024
- Receives and analyze requests for Contracted Services from other Routing Techs, MCV Liaisons, Administrators Assign students to contracted services for vendor transportation
- Handle school, parent and vendor calls and concerns involving students contracted transport and resolves problems Coordinates receipts of information for internal incident /accident / emergency reports per vendors contract requirements
- Work with vendors professionally to maintain a good working relationship
- Coordinates and account for our inventory for car seats & booster seats
- Accurately maintain an up to date Contracted Services Transportation Student Matrix on google drive
- Transportation Quality Support Technician
Jennifer Temps
CMS Transportation (Charlotte Mecklenburg Schools)
07.2022 - 01.2023
- Assist the area office with daily operational task
- Handle complex concerns from parents in a timely manner
- Assist routing department with updates for student bus assignments
- Assist with the data collection for GPS software
Benefits Verification Specialist
Talent Bridge/ Lash Group
11.2020 - 02.2021
- Verified patient insurance benefit information
- Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Identified any coverage restrictions and details on how to expedite patient access
- Documenting and initiating prior authorization process
- Data entry of patient’s benefits coverage
Customer Service Associate II
FIS (Fidelity Information Services)
06.2019 - 09.2020
- Assist with high volume of inbound calls
- Receive incoming calls from customers about their debit card transactions lost or stolen card
- Track and document inbound support requests
Customer Service Representative
The Olivent Company
02.2018 - 04.2019
- (Home Depot)
- Provide accurate support for the client, vendor, and all other parties while handling customer inquiries and complaints using tools, problem solving skills, conflict resolution, and de-escalation techniques.
- Receive incoming calls to place orders, process returns, answer product questions, provide order status and route customers to appropriate department or sales professionals.
- Investigate client claims regarding lost shipments and work with other departments to resolve customer issues. Enter client data in systems such as Salesforce and various CRMs.
- Closing TRID Specialist / HNW Specialist
Customer Service Representative
PHH Mortgage
03.2016 - 02.2017
- Processed all changes for accounts while serving as the primary support specialist for settlement agents. Documented all fees and data required for CD from settlement agents, loan processors, and third parties; identified when changes to loan required additional communication and follow up with settlement agents. Ensured closing disclosure complied with underwriting guidelines for cash back, seller credits, and assets. Reviewed closing disclosure in collaboration with the settlement agent to ensure accuracy; made any necessary changes and delivered the closing disclosure to the borrower and closing agent after final review.
Customer Service Representative
Alluvion, EverBank Mortgage
09.2015 - 03.2016
- Client Services
- Processed client payments, and addressed/resolved a variety of client inquiries regarding home mortgage Participated in and supported client service department goals; handled inbound calls daily Identified client needs and provided appropriate solutions
- Imminent Foreclosure Sales Review
Education
High School - undefined
Rocky Mount Sr High School
Rocky Mount, NC06.1990
Skills
- AS400 and TIMS systems
- CRM and Salesforce
- Microsoft Office Suite
- PowerPoint and SharePoint
- Word processing skills
- Customer service and support
- Call center operations
- Student information systems
- Excel data analysis
- Outlook communication management
Timeline
School Data Manager 1
CMS Schools (Charlotte Mecklenburg Schools)
08.2024 - 10.2025
Technician, Routing McKinney Vento
CMS Transportation (Charlotte Mecklenburg Schools)
02.2023 - 08.2024
Jennifer Temps
CMS Transportation (Charlotte Mecklenburg Schools)
07.2022 - 01.2023
Benefits Verification Specialist
Talent Bridge/ Lash Group
11.2020 - 02.2021
Customer Service Associate II
FIS (Fidelity Information Services)
06.2019 - 09.2020
Customer Service Representative
The Olivent Company
02.2018 - 04.2019
Customer Service Representative
PHH Mortgage
03.2016 - 02.2017
Customer Service Representative
Alluvion, EverBank Mortgage
09.2015 - 03.2016
High School - undefined
Rocky Mount Sr High School