Danielle Brewer
Pahrump,NV
Summary
I have over 10 years in customer service from previous experience. Dynamic dental administrator with extensive customer service experience. Enhanced office efficiency through streamlined procedures, resulting in improved patient satisfaction. Proficient in managing patient records and insurance verification, fostering strong patient relations while ensuring financial accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Administrator/Insurance
True Dentistry
Las Vegas, NV
10.2022 - 08.2024
- Managed multiline phone system while greeting patients upon arrival.
- Served as liaison among providers, facilitating communication between dentists, hygienists, and assistants.
- Created streamlined procedures for appointment scheduling and patient record updates to enhance office efficiency.
- Resolved billing issues promptly, improving patient satisfaction and trust.
- Tracked outstanding balances in accounts receivable and coordinated necessary payment plans.
- Processed payments accurately via telephone and in person to ensure financial efficiency.
- Assisted patients in understanding dental insurance benefits and coverage limits.
- Verified insurance eligibility online and maintained accurate records of current plans.
- Ensured patient records were accurately maintained and updated in the computer system.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Assisted with training new hires on office policies, procedures and software applications.
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
Henderson, NV
09.2021 - 06.2022
- Set up restorative operatories and assisted with RCTs, crown preparations, fillings, extractions, implants, and dentures.
- Prepared hygiene operatories by organizing trays, goodie bags, charts, and route slips for efficient workflow.
- Seated patients promptly in available operatories; took X-rays as needed during double-booked appointments.
- Applied fluoride treatments and scheduled patient recalls while managing dismissal process to front office.
- Executed sterilization protocols and conducted comprehensive exams alongside doctors.
- Managed dental inventory to minimize waste and streamline resource allocation.
- Implemented educational programs focusing on preventive care strategies for patients.
- Provided chair-side assistance during procedures including filling cavities and taking impressions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records, preparing treatment plans, collecting payments at the time of service.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
Waitress
Chilis Bar and Grill
Simi Valley, CA
05.2017 - 04.2021
- Greeted guests and managed drink and food orders with precision.
- Answered menu-related questions, ensuring guest understanding and satisfaction.
- Operated point-of-sale system for cash and credit transactions efficiently.
- Maintained cleanliness and organization of service stations for optimal operations.
- Checked identification to verify age before serving alcoholic beverages.
- Conducted timely table check-ins to assess needs and enhance customer satisfaction.
- Trained new servers on restaurant policies to uphold service standards.
- Upsold appetizers, drinks, and desserts, significantly increasing restaurant profits.
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
Simi Valley, CA
06.2018 - 03.2020
- Greeted patients and managed appointment bookings, enhancing office efficiency.
- Responded to patient inquiries via emails and text messages through Lighthouse program.
- Collecting payments for accounts, answering phones, and scheduling appointments.
- Assisted dentists chairside during procedures, contributing to improved operational flow.
- Prepared and sterilized instruments for dental procedures, ensuring compliance with safety standards.
- Implemented educational initiatives promoting preventative care strategies among patients.
- Collaborated with a periodontist monthly to provide specialized patient care.
- Took digital X-rays of teeth using radiographic equipment.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Verified patient information to ensure accuracy of records.
- Created charts for new patients prior to their appointment date.
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
La Quinta, CA
07.2014 - 03.2016
- Prepared feedings, administered medications, and maintained cleanliness in the facility.
- Monitored dog behavior to detect signs of illness promptly or any changes in behavior.
- Managed front desk operations, providing exceptional customer service, answering phones, responding to fur parents via email, collecting payments for time of services.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Followed safety protocols when handling large or aggressive animals.
Waitress/ Cocktail Waitress
Beverage Catering
Indio, CA
07.2014 - 03.2016
- Handled cash and credit card transactions with precision and accuracy.
- Delivered exceptional customer service by efficiently taking food and drink orders.
- Suggested menu items to enhance customer experience and drive sales.
- Maintained comprehensive menu knowledge to address inquiries about sourcing and preparation.
- Managed high customer volume during peak hours while ensuring prompt service.
- Monitored patrons' alcohol consumption, implementing measures to prevent inappropriate behavior.
- Collaborated with kitchen staff for timely and accurate food preparation.
- Worked closely with team members to ensure efficient service delivery during busy periods.
Education
Trade school -
UEI
Encino, CA05.2018
Skills
- Customer service expertise
- Issue resolution
- Scheduling and coordination
- Typing speed 60 wpm
- Sales proficiency
- Dental office experience
- Patient relations
Certification
- First Aid Certification
- Infection Control Certification
- CPR Certification
- Radiation Health & Safety Certification
- Certified Dental Assistant
- Certification in Infection Prevention & Control
- Coronal Polish Certificate
- Radiology Certification
- Sealant Certification
References
References available upon request.
Timeline
Dental Administrator/Insurance
True Dentistry
10.2022 - 08.2024
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
09.2021 - 06.2022
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
06.2018 - 03.2020
Waitress
Chilis Bar and Grill
05.2017 - 04.2021
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
07.2014 - 03.2016
Waitress/ Cocktail Waitress
Beverage Catering
07.2014 - 03.2016
Trade school -
UEI