Danielle Brewer
Pahrump
Summary
Over 10 years of experience in customer service, specializing as a dental administrator. Improved office efficiency through streamlined procedures, leading to enhanced patient satisfaction. Expertise in managing patient records and insurance verification, ensuring financial accuracy and strong patient relations. Proven track record in handling high call volumes and optimizing processes for exceptional customer service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Admissions Representative/Patient Registration Representative
Desert View Hospital
Pahrump
12.2025 - Current
- Performs responsibilities consistent with hospital safety policies
- Obtain patient or representative signatures on all applicable consents and/or Admitting forms, witnesses all signatures and scans into Document Imaging.
- Obtains authorization for insurances when required, scanning notification into Document Imaging and documenting information into Invision.
- Obtains copies of insurance cards and patient IDs, making sure they are current. Scans front and back of cards into Document Imaging. Is consistent in processing the registration in a timely manner, with emphasis on accuracy.
- Can demonstrate Downtime procedures and processes
- Can speak and demonstrate process for Unidentified Naming Convention for patients who are unable to communicate with no identification.
- Process physician paper orders in accordance with Admitting procedures. Emphasis placed on verifying all applicable data is secured on order before processing.
- Enters complete and accurate data into computer with emphasis placed on correct date, time, patient status and spelling.
- Required to collect all applicable copay/deductibles, coinsurance or deposits upon pre-registration, or time of service.
- Actively reviews and works HDX, MSP and No Consent logs
- Ensures electronic order is placed prior to activating Direct Admit accounts
Dental Administrator/Insurance
True Dentistry
Las Vegas
10.2022 - 08.2024
- Managed multiline phone system and greeted patients upon arrival, ensuring a welcoming environment.
- Facilitated communication among providers, dentists, hygienists, and assistants to enhance collaboration.
- Developed streamlined procedures for appointment scheduling and patient record updates, improving office efficiency.
- Resolved billing issues promptly, boosting patient satisfaction and trust in services.
- Tracked accounts receivable balances and coordinated payment plans to maintain financial stability.
- Processed payments accurately via telephone and in person to ensure financial efficiency.
- Assisted patients in understanding dental insurance benefits and coverage limits for informed decisions.
- Verified insurance eligibility online while maintaining precise records of current plans.
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
Henderson
09.2021 - 06.2022
- Set up restorative operatories and assisted with root canal treatments, crown preparations, fillings, extractions, implants, and dentures.
- Prepared hygiene operatories by organizing trays, goodie bags, charts, and route slips for efficient workflow.
- Managed dental inventory to minimize waste and streamline resource allocation.
- Executed sterilization protocols and conducted comprehensive exams alongside doctors.
- Provided chair-side assistance during procedures including fillings and impressions.
- Applied fluoride treatments and scheduled patient recalls while managing dismissal process to front office.
- Answered incoming calls regarding insurance coverage or billing inquiries while performing administrative duties.
- Performed administrative tasks including scheduling appointments, maintaining patient records, and processing payments.
Waitress
Chilis Bar and Grill
Simi Valley
05.2017 - 04.2021
- Managed drink and food orders while greeting guests with precision.
- Operated point-of-sale system for efficient cash and credit transactions.
- Maintained clean and organized service stations to optimize operations.
- Checked identification to verify age before serving alcoholic beverages.
- Conducted timely table check-ins to assess needs and improve customer experience.
- Trained new servers on restaurant policies to maintain high service standards.
- Upsold appetizers, drinks, and desserts, boosting overall restaurant profits.
- Answered menu-related questions to ensure guest understanding and satisfaction.
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
Simi Valley
06.2018 - 03.2020
- Greeted patients and managed appointment bookings to enhance office efficiency.
- Responded to patient inquiries via emails and text messages using Lighthouse program.
- Collected payments, answered phones, and scheduled appointments to streamline operations.
- Assisted dentists chairside during procedures to improve workflow and patient experience.
- Prepared and sterilized instruments for dental procedures, ensuring compliance with safety standards.
- Implemented educational initiatives promoting preventative care strategies for patients.
- Collaborated monthly with periodontist to provide specialized care for patients.
- Gathered and reviewed patient records and health history for accurate assessments.
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
La Quinta
07.2014 - 03.2016
- Administered medications and prepared feedings while maintaining facility cleanliness.
- Monitored dog behavior to identify early signs of illness or behavioral changes.
- Managed front desk operations, providing exceptional customer service and handling communications.
- Executed thorough cleaning and sanitization of kennels, cages, runs, and play yards.
- Maintained accurate records of animal care activities, including feedings and treatments.
- Performed basic grooming services, including fur brushing and nail trimming.
- Followed safety protocols when handling large or aggressive animals.
Waitress/ Cocktail Waitress
Beverage Catering
Indio
07.2014 - 03.2016
- Processed cash and credit card transactions with precision and accuracy.
- Provided exceptional customer service by efficiently taking food and drink orders.
- Suggested menu items, enhancing customer experience and driving sales.
- Maintained comprehensive menu knowledge to address inquiries about sourcing and preparation.
- Managed high customer volume during peak hours, ensuring prompt service.
- Monitored patrons' alcohol consumption, implementing measures to prevent inappropriate behavior.
- Collaborated with kitchen staff for timely and accurate food preparation.
- Worked closely with team members to ensure efficient service delivery during busy periods.
Education
Dental Assistant - Dental Assistant
UEI College
Encino, CA 05.2017 - 06.2018
Skills
- Customer service expertise
- Issue resolution
- Scheduling and coordination
- Typing proficiency (50 wpm)
- Sales skills
- Dental office experience
- Patient relations
- Attention to detail
- Computer proficiency
Letter of Recommendations
- Dr. Rahimi
- Dr. Schwartz
References to Contact Only
- Dr. Rahimi
- Dr. Schwartz
Timeline
Admissions Representative/Patient Registration Representative
Desert View Hospital
12.2025 - Current
Dental Administrator/Insurance
True Dentistry
10.2022 - 08.2024
Dental Assistant/Treatment Coordinator
Henderson Family Dentistry
09.2021 - 06.2022
Dental Assistant/Treatment Coordinator
Simi Family Dentistry
06.2018 - 03.2020
Waitress
Chilis Bar and Grill
05.2017 - 04.2021
Dental Assistant - Dental Assistant
UEI College
05.2017 - 06.2018
Supervisor/Kennel Supervisor
Dog Daycare, Boarding, Facility
07.2014 - 03.2016
Waitress/ Cocktail Waitress
Beverage Catering
07.2014 - 03.2016