Hi, I’m
Danielle Broome
Des Moines,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
years of professional experience
1
Certification
1
Language
Work History
Thacher Lawn And LandscapeDes Moines
Sales/Customer Service Representative
04.2021 - 03.2024
Job overview
- Provided exceptional customer service by promptly responding to inbound calls, quoting services, and resolving customer inquiries and concerns..
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 100 incoming calls, email per day from customers.
Moms MealsAnkeny, IA
Customer Service Representative
02.2018 - 04.2021
Job overview
- Delivered technical support to customers through inbound and outbound calls, diagnosing and resolving basic issues, and providing effective solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Managed approximately 100 incoming calls per day from customers.
Casey'sAnkeny
Assistant Store Manager
03.2016 - 02.2018
Job overview
- Played an important role in maintaining store quality and service standards, overseeing training and mentored high-performing team.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Arizona's Golden HeartPhoenix
Owner's Assistant/Caregiver
06.2013 - 03.2016
Job overview
- Provided compassionate care and assistance to clients as owner's assistant and caregiver, managing prescription medication, transportation, and home management.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
WalmartPhoenix
Cashier/Customer Service Representative
04.2011 - 06.2013
Job overview
- Delivered exceptional customer service by addressing inquiries, providing information, and resolving concerns with professionalism and courtesy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Des Moines Area Community CollegeAnkeny, IA
High School Diploma
Skills
- Proficient in data entry and management
- Experienced in inbound and outbound call handling
- Problem-solving abilities
- Excellent customer service and interpersonal skills
- Typing speed: 50 wpm with 98% accuracy
- Strong work ethic and dedication
- Self-motivated and proactive
- Quick learner with adaptability
- Results-driven and productive
Certification
- CPR
- First Aid
- Certified Caregiver
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionCareer advancementTimeline
Sales/Customer Service Representative
Thacher Lawn And Landscape
04.2021 - 03.2024
Customer Service Representative
Moms Meals
02.2018 - 04.2021
Assistant Store Manager
Casey's
03.2016 - 02.2018
Owner's Assistant/Caregiver
Arizona's Golden Heart
06.2013 - 03.2016
Cashier/Customer Service Representative
Walmart
04.2011 - 06.2013
Des Moines Area Community College
High School Diploma