Danielle Cage
Houston,TX
Summary
Dynamic and empathetic professional coder with a background in customer service and healthcare, including a pivotal role at Odyssey Health Systems. Excelled in conflict resolution and data entry, enhancing customer loyalty and streamlining medical coding processes. Demonstrated critical thinking and problem-solving abilities, achieving significant improvements in client satisfaction and operational efficiency. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with accurately coding patient records and ensuring compliance with healthcare regulations. Utilizes sophisticated coding software to maintain detailed and precise documentation. Strong understanding of healthcare billing processes and regulatory requirements.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Representative
Odyssey Health Systems
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicating with insurance companies and lawyers
- Breaking down EOB's to patients
Nanny
Self Employed
09.2013 - 06.2023
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Coder
Greatwood Primary & Preventive Care
07.2022 - 10.2022
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Maintained accuracy, completeness, and security for medical records and health information.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Nanny
College Nannies
03.2012 - 06.2020
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
Cpc - Medical Billing And Coding
The College of Health Care Professions
Houston, TX07.2022
High School Diploma -
Elsik High School
Houston Tx06.1992
Skills
- ICD-10 Coding
- CPT 4 coding
- HCPCS
- Payment posting
- Data Entry
- Comprehension skills
- Medical Terminology
- Managing Workflow
- HIPAA Compliance
- Electronic Health Records Management
Timeline
Remote Customer Service Representative
Odyssey Health Systems
08.2023 - Current
Medical Coder
Greatwood Primary & Preventive Care
07.2022 - 10.2022
Nanny
Self Employed
09.2013 - 06.2023
Nanny
College Nannies
03.2012 - 06.2020
Cpc - Medical Billing And Coding
The College of Health Care Professions
High School Diploma -
Elsik High School
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