Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Caldwell

Kent,WA

Summary

Dynamic and dedicated Program Director with eight years of experience working in civil legal aid. Demonstrated commitment to advocating for access to justice for marginalized and low-income communities. Adept at leveraging strong communication and organizational skills to navigate challenges effectively and handle multiple projects simultaneously with a high degree of accuracy

Overview

8
8
years of professional experience

Work History

Program Director

Eastside Legal Assistance Program
07.2022 - Current
  • Developed and implemented program objectives with goa of producing outcomes that aligned with organization's overall mission of providing access to justice to low-income and marginalized communities.
  • Evaluated program performance through comprehensive data analysis, championed for process improvements that created streamlined operations and expanded our legal services throughout King County, WA.
  • Coordinated with leadership team on matters involving budgeting, resource development and allocation, grants and contract compliance.
  • Provided mentorship for professional development, resulting in two program staff receiving their credentials as victim advocates through National Organization for Victim Assistance.
  • Collaborated with team members to address issues, identify timely and applicable solutions, and offer guidance.

Community Engagement Manager

Eastside Legal Assistance Program
09.2021 - 06.2022
  • Cultivated strong community relationships by actively participating in regular meetings, attending local events, and developing strategic partnerships with key stakeholders.
  • Served as organization's public spokesperson, advocated for stronger tenant protections to city council members, and garnered support from human services staff to help fund civil legal aid services in their communities.
  • Partnered with social services providers and pro bono attorneys to schedule, host, and facilitate dozens of workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self advocacy.
  • Promoted legal advocacy and community lawyering within organization's Domestic Violence Legal Program and Housing Stability Program, and collaborated with program staff to identify opportunities to reach marginalized and vulnerable populations.

Social Worker

Benefits Legal Assistance, Solid Ground
08.2020 - 09.2021
  • Provided holistic approach to civil legal aid by addressing barriers that intersected with clients' legal issues.
  • Advocated for clients' rights, and assisted clients with navigating complex systems in effort to secure access to necessary resources and benefits.
  • Enhanced community outreach efforts to increase service accessibility, and developed and maintained strong relationships with community providers that resulted in successful client referrals.
  • De-escalated stressful situations through empathy, compassion, active listening and trauma-informed care.

Legal Administrative Assistant

Benefits Legal Assistance, Solid Ground
02.2016 - 07.2020
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Facilitated clear communication between clients and attorneys by acting as liaison to ensure all parties were informed of updates or changes.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Helped with intake of new clients and materials by setting up files and documenting important information.

Education

Bachelor of Arts - Humanities

Washington State University
Pullman, WA
06.2015

Skills

  • Program Leadership
  • Excellent Communication
  • Teamwork and Collaboration
  • Proficient with Microsoft Office Suite, LegalServer

Timeline

Program Director

Eastside Legal Assistance Program
07.2022 - Current

Community Engagement Manager

Eastside Legal Assistance Program
09.2021 - 06.2022

Social Worker

Benefits Legal Assistance, Solid Ground
08.2020 - 09.2021

Legal Administrative Assistant

Benefits Legal Assistance, Solid Ground
02.2016 - 07.2020

Bachelor of Arts - Humanities

Washington State University

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Danielle Caldwell