Danielle Caldwell
Newport News,Virginia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance.
Overview
6
6
years of professional experience
Work History
Cashier
Food Lion
Newport News , VA
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Waffle House
Newport News, VA
12.2020 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Cashier/Customer Service/Sales Associate
Office Depot
Hampton, Va
09.2017 - 12.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
06.2016
Skills
- Hospitality and Guest Service
- Special Events
- Complex Problem-Solving
- Measurement Accuracy
- Anticipating Problems
- Transactions and Cash Handling
- Warm and Friendly
- Table Setting Knowledge
- Handling Difficult Customers
- Maintaining Clean Work Areas
- Timely Food Delivery
- Customer Relations
- Teamwork and Professionalism
Photography
Although my camera barely gets used, I'm not scared to bring it out and cease an opportunity. I went to college for photography, when I realized it's just something to help me escape. Along with photography it's drawing, even though I'm not the best, it's something to help with inner peace.
Timeline
Cashier - Food Lion
06.2022 - Current
Waitress - Waffle House
12.2020 - 05.2022
Cashier/Customer Service/Sales Associate - Office Depot
09.2017 - 12.2020
Heritage High School - High School Diploma,