Danielle Carter

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Responsible for providing service to all ourccelebrity clientel.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
• Investigated and integrated enhanced service and team management strategies to boost business profits
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Taught servers to memorize menu ingredients and provide information on preparation methods
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
• Created and implemented community-based programs to improve education or fill specific needs
• Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships

Supervised call center of over 200 customer service representatives. calibrated phone calls and provided feedback to call center representatives.

• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
• Consistently provided exceptional service and attention to customers and stakeholders