Danielle Rowland
Dennison,OH
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
27
27
years of professional experience
Work History
Receptionist
Akron Children's Pediatrics
06.2005 - Current
- Schedules, coordinates and confirms appointments.
- Adheres to strict HIPAA guidelines to protect patient privacy.
- Checks patient insurance, demographic, and health history to keep information current.
- Resolves customer issues quickly and notifies supervisor immediately when problems escalate.
- Answer high volumes of phone calls and transfer callers to appropriate department or staff member.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
Cashier
Buehler's Fresh Foods
05.1997 - 05.2000
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate - Medical Insurance Coding, Terminology
Buckeye Career Center
New Philadelphia, OH2005
Skills
- HIPAA Compliance
- Insurance Verification
- Professionalism
- Patient Registration
- Organizational Skills
- Electronic Health Records
- Time Management
- Telephone Etiquette
- Patient Scheduling
Timeline
Receptionist
Akron Children's Pediatrics
06.2005 - Current
Cashier
Buehler's Fresh Foods
05.1997 - 05.2000
Certificate - Medical Insurance Coding, Terminology
Buckeye Career Center