DANIELLE CILURSO
Clementon,NJ
Summary
Diligent Intake Coordinator with robust background in coordinating patient intakes and managing administrative tasks. Proven ability to streamline intake processes and ensure accuracy in patient documentation. Demonstrated proficiency in communication and organizational skills to support team efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Empassion Health
09.2024 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Managed high call volumes of 200 per day while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Residential Counselor
Center for Family Services
01.2022 - Current
- Evaluate clients for potential crisis situations
- Monitor and document clients' progress toward achievement of individual goals
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
Intake Coordinator
Family Resource Network
01.2022 - 02.2025
- Deliver excellent customer service with a high degree of flexibility and independent judgement, following standardized operating procedures to meet the needs of internal and external customers.
- Collect initial vital demographic data; Responsible for annual updating and maintaining Electronic Health Records.
- Worked closely with behavioral services department in the implementation of the Rethink behavioral health.
- Submit ABA authorizations to insurance companies for accurate assessments.
- Experienced in implementing and supporting EMR such as Central Reach, Canopy, EPIC, and Foothold, with a focus on improving data accuracy and workflow efficiency
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
Paraprofessional
Brett Dinovi & Associates
01.2019 - 01.2022
- Ability to supervise and lead with primary focus of children's welfare.
- Expertise of instructional material for use of ABA.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Manager
Wells Fargo Bank
01.2014 - 01.2019
- Generate data/statistical reports.
- Maximized communication with leadership.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
MA of Science - Industrial Organizational Psychology
University Of Phoenix
Phoenix, AZ01.2024
BA - Psychology
Rowan University
Glassboro, NJ01.2021
Skills
- Strategic Planning
- Multi-line phone systems
- Data Management
- Appointment scheduling
- Analytics
- Communication
- Follow-up skills
- Customer service
- Creativity
- Data entry
- Quality assurance
- Insurance verification
Timeline
Care Coordinator
Empassion Health
09.2024 - Current
Residential Counselor
Center for Family Services
01.2022 - Current
Intake Coordinator
Family Resource Network
01.2022 - 02.2025
Paraprofessional
Brett Dinovi & Associates
01.2019 - 01.2022
Manager
Wells Fargo Bank
01.2014 - 01.2019
MA of Science - Industrial Organizational Psychology
University Of Phoenix
BA - Psychology
Rowan University
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