Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE COHOON

Lansing

Summary

Dedicated service professional with experience in healthcare, real estate, and hospitality. Skilled in problem-solving, conflict resolution, appointment scheduling, payment processing, and record management. Recognized for attention to detail and clear communication. Adaptable team player who quickly learns procedures and delivers exceptional client experiences.

Overview

17
17
years of professional experience

Work History

Administrative Support

REMAX
East Lansing, MI
03.2019 - 05.2026
  • Coordinated closings, prepared legal documents, and provided administrative support to streamline real estate transactions. Built strong client relationships and managed multiple tasks to ensure timely project completion. Enhanced office operations and ensured client satisfaction in fast-paced real estate environment.

Provided administrative support for marketing department initiatives, managing schedules and coordinating meetings as needed.

Handled confidential information securely while providing administrative support to executives during sensitive business negotiations or transactions.

Collaborated with healthcare team members to provide vital administrative support during high-stress situations.

Patient Care Coordinator

AccuQuest Hearing Center
East Lansing, MI
05.2016 - 06.2019
  • A motivated and customer-focused Patient Care Coordinator with 6+ years of experience in the healthcare industry. Coordinated patient care through appointment scheduling, insurance verification, prior authorization procurement, referral handling, and medical record management, while serving as liaison among patients, providers, and insurance companies to ensure seamless operations and compassionate, patient-focused service in a fast-paced healthcare environment.
  • Coordinated patient appointments, optimizing scheduling for timely service delivery.
  • Managed patient records using electronic health systems, ensuring accuracy and confidentiality.
  • Provided patient support during visits, enhancing overall experience and satisfaction.

Patient Care Coordinator

Michigan Gastroenterology Institute
East Lansing, MI
02.2012 - 05.2016
  • Coordinated patient appointments and managed records to ensure smooth front office operations and optimal patient experience.
  • Coordinated patient scheduling to optimize clinic flow and reduce wait times.
  • Facilitated communication between patients and audiologists to ensure clarity of care plans.
  • Implemented electronic health records system, enhancing data accuracy and accessibility.

Medical Massage Therapist

Delhi Chiropractic
Lansing, MI
09.2009 - 02.2013
  • Administered therapeutic and medical massage treatments in chiropractic setting, improving pain relief, injury recovery, and patient wellness. Collaborated with chiropractors and therapists to develop individualized treatment plans, tracked patient progress, instructed on self-care techniques, and maintained accurate treatment records in clinical environment.
  • Administer therapeutic massage techniques to alleviate pain and promote relaxation.
  • Collaborate with chiropractic team to develop personalized treatment plans for clients.
  • Educate clients on self-care strategies and wellness practices to enhance recovery.

Education

Medical Massage Therapist

Blue Heron Academy
East Lansing
09.2009

High School - undefined

Waverly High School
Lansing
06.2008

Skills

  • Patient care coordination
  • Patient intake documentation
  • EHR/EMR systems
  • HIPAA compliance
  • Insurance verification
  • Front desk operations
  • Medical office procedures
  • Calendar appointment scheduling
  • Data entry management
  • Clerical support
  • Office management
  • Call center operations
  • Task prioritization
  • Problem-solving and decision-making
  • Microsoft Office proficiency
  • Time management
  • Team collaboration
  • Professional communication
  • Customer service excellence
  • Time management

Timeline

Administrative Support

REMAX
03.2019 - 05.2026

Patient Care Coordinator

AccuQuest Hearing Center
05.2016 - 06.2019

Patient Care Coordinator

Michigan Gastroenterology Institute
02.2012 - 05.2016

Medical Massage Therapist

Delhi Chiropractic
09.2009 - 02.2013

High School - undefined

Waverly High School

Medical Massage Therapist

Blue Heron Academy