Danielle Coleman
Tulsa,OK
Summary
Efficient and compassionate front desk receptionist with 5 years of experience in customer service and administrative support within fast-paced environments. Proven ability to manage multi-line phone systems and coordinate client communications effectively. Skilled in fostering positive interactions and maintaining organized office operations. Currently pursuing M.S. in Clinical Mental Health Counseling, bringing a strong foundation in empathy and problem-solving to enhance client care.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Oklahoma Secured Title
Tulsa, OK
04.2022 - 09.2026
- Greeted clients and visitors warmly, enhancing overall client experience.
- Managed incoming calls, directing them to appropriate personnel efficiently.
- Scheduled appointments and coordinated meeting room availability seamlessly.
- Maintained organized reception area, facilitating timely attention for all guests.
- Collaborated with team members to ensure effective front desk operations.
- Handled incoming mail and packages, ensuring prompt distribution to relevant departments for efficient operations.
- Performed data entry to uphold accurate customer information records.
- Provided administrative support through filing, photocopying, and scanning materials.
Target Team Member
Target
Tulsa, OK
07.2021 - 04.2022
- Assisted customers with product inquiries and store navigation, improving overall shopping experience.
- Set up displays and engaged with customers during promotional events to drive sales and increase customer interaction.
- Maintained cleanliness and organization of sales floor, enhancing product presentation for customers.
- Collaborated with team members to create effective merchandising displays.
- Efficiently stocked shelves in accordance with planograms and inventory guidelines.
- Conducted inventory counts and reported discrepancies to maintain accurate stock levels.
- Trained new team members on store policies and procedures to ensure compliance.
Pet Sitter
Rover
Tulsa, OK
09.2020 - 09.2021
- Delivered daily pet care, including feeding, walking, and grooming.
- Adhered to specific pet care plans, medication schedules, and dietary requirements.
- Ensured safety of all animals, preventing injuries from hazards and interactions with other animals.
- Built trust with pet owners through consistent updates and open communication.
- Cultivated long-term client relationships by nurturing bonds with pets through regular engagement.
- Collected detailed pet information from owners during consultations. during meetings with owners to clarify sitting duties.
Resident Assistant
Northeastern State University Tahlequah
Tahlequah, Oklahoma
08.2019 - 08.2020
- Facilitated community building through resident engagement activities and workshops.
- Assisted residents by implementing effective conflict resolution and mediation strategies.
- Coordinated personal development and well-being programs, fostering a supportive community.
- Conducted routine rounds, addressing residents' care needs and ensuring a safe environment.
- Implemented safety protocols, ensuring compliance within residence halls.
- Responded promptly to emergency situations within the residence hall.
- Created promotional materials for events, enhancing resident participation.
- Collaborated with university staff to enhance student resources and services.
Education
Master of Science - Clinical Mental Health Counseling
Northeastern State University
Broken Arrow12-2028
Bachelor of Arts - General Studies
Northeastern State University
Tahlequah, OK05-2026
Skills
- Front office management
- Appointment scheduling
- Telephone etiquette
- Mail distribution
- Data management
- Administrative support
- Office software proficiency
- Time management
- Active listening
- Conflict resolution
- Team collaboration
- Sensitive information handling
Timeline
Front Desk Receptionist
Oklahoma Secured Title
04.2022 - 09.2026
Target Team Member
Target
07.2021 - 04.2022
Pet Sitter
Rover
09.2020 - 09.2021
Resident Assistant
Northeastern State University Tahlequah
08.2019 - 08.2020
Master of Science - Clinical Mental Health Counseling
Northeastern State University
Bachelor of Arts - General Studies
Northeastern State University