Danielle Contreras
Moreno Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
C.R. England
09.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
- Oversaw team of 430 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Trained and developed team members, fostering a positive work environment that promoted growth and development.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dedicated Account Supervisor
C.R. England
03.2020 - Current
- Provide training to all new logistic coordinators and continue to expand on each individuals skill set to allow for growth in the company
- Build and match planned freight to day cabs or condo trucks and drivers
- In a dedicated training environment, this will include planning to coordinate trainers and trainees needs for hours and home time
- Review PTAs and driver's requests for time off or home time in planning loads for same-day or next-day dispatching
- Schedule work and assign tasks to drivers
- Coordinate with others in the department for awareness of driver, freight, and asset availability
- Identify concerns with drivers who may need additional support, coaching, or disciplinary action
- Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or other unforeseen circumstances that may prevent on-time delivery.
WMS Customer Specialist II
Schneider National Transportation
12.2016 - 08.2019
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Facilitated inter-departmental communication to effectively provide customer support
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Provided primary customer support to internal and external customers in fast-paced environment.
Branch Service Representative
Altura Credit Union
03.2014 - 02.2016
- Perform financial record keeping
- Established new customer accounts including checking, savings, lines of credit and loans
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Earned 'Top Performer' for two consecutive quarters in 2015
- Trained employees on cash drawer operation
- Adhered to Altura Credit Union's security and audit procedures.
Cashier/Customer Service Associate
Lowe's
08.2012 - 02.2014
- Provided accurate and appropriate information in response to customer inquiries
- Worked with customer service to resolve issues
- Operated cash register with proficiency
- Assisted customers with special services, account updates and promotional options.
Education
Some college -
Associate in Criminolgy -
Chaffey College
Rancho Cucamonga, CA03.2024
High school or equivalent -
Norte Vista High School
Riverside, CA06.2008
Skills
- Billing (3 years)
- Filing (5 years)
- Receptionist (4 years)
- Microsoft Office (10 years)
- Customer Service (10 years)
- Banking (2 years)
- Fleet Management
- Load Planning
- Transportation Management
- Capacity Planning
Timeline
Operations Manager
C.R. England
09.2022 - Current
Dedicated Account Supervisor
C.R. England
03.2020 - Current
WMS Customer Specialist II
Schneider National Transportation
12.2016 - 08.2019
Branch Service Representative
Altura Credit Union
03.2014 - 02.2016
Cashier/Customer Service Associate
Lowe's
08.2012 - 02.2014
Some college -
Associate in Criminolgy -
Chaffey College
High school or equivalent -
Norte Vista High School