Tyanna Gilliam
Greenville ,NC
Summary
Highly effective and personable individual with demonstrated history of improving company. Invested in employers' success and known for inventiveness and work excellence. Authorized to work in the US for any employer. Professional experienced in trucking ,sales , business, and clinical industry. History of making substantial impacts with forward-thinking, resourceful and adaptable strategies. Successful at understanding markets, key business decisions and financial operations.
Overview
8
8
years of professional experience
Work History
CEO
Top Of The Line Enterprise LLC
Greenville , NC
07.2022 - Current
- Scheduled and tracked movements of owned and rented equipment.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Documented service activities and issues and produced regular reports.
- Dispatched calls for emergency and routine driver call-outs.
- Tracked purchase orders and approved vendor invoices for outside services.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Ordered supplies and allocated resources to personnel based on need.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Received new orders, prepared documentation and assigned personnel.
- Responded to lots of daily caller requests with information about assistance and timeframes.
- Communicated with customers daily about freight movements and delivery timetables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw deposits, processed financial transactions and maintained inventory.
Senior Site Specialist
Thermo Fisher
Greenville , NC
06.2021 - Current
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Enhanced production to exceed goals.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Inspector
Thermo Fisher Scientific
Greenville, NC
05.2021 - 06.2021
- Ensure Pharmaceutical product are manufactured In according to the area SOP and current cGMP
- Verify and document production
- Participate in the on job training program, area safety and manufacturing activities
- Perform other activities as required
- General material handling
- Collected samples and tested system components.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
- Investigated and recommended new equipment and tooling to facilitate safe, efficient production.
- Stamped materials and containers to denote size and grade information.
- Set policies governing inspecting, testing and compliance operations.
- Completed documentation and updated tracking spreadsheets each day.
Administrative Assistant
Integrated Family Services, PLLC
Greenville, NC
04.2021 - 05.2021
- Administrative and clerical task
- Schedule , reschedule and cancel appointment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
CAROLINA HOME MEDICAL
12.2020 - 02.2021
- Greet retail customers quickly and professionally, answering inquiries, completing sales at the front cash register
- Maintain and/or enter patient account profile information and accurate referral source data
- Enter all documentation in the computer system accurately on a daily basis as required
- Intake/insurance verification
- Telephones orders
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Assistant/Billing Specialist
Coastal Medical transport
04.2017 - 08.2020
- Transport patient with W/C van to and from doctor appointment
- Functions in office to associate face to face with patients, physicians and other staff
- Collects and accurately completes demographic and insurance information
- Schedules return and new patient visit and or referrals within the clinical site
- Collect monies in the form of outstanding balances, copayments and coinsurances
- Resolve customer service and billing inquiries and complaints
- Generate reports and assist in refund process
- Orient and train new staff
- Participate in community resource fairs and events to educate and inform the community.
- Provided clerical support, addressing routine and special requirements.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
Packer/Shipper
Perdue Farms, Inc
Lewiston Woodville, NC
03.2015 - 04.2017
- Assessed raw product material for process suitability and documented observations for management.
- Reported complex equipment malfunctions for service or replacement.
- Labeled picked items with correct information such as price, expiration dates and addresses.
- Touched, smelled and tested items to assess quality.
- Enforced sanitation and handling guidelines to meet regulatory compliance standards.
- Followed USDA guidelines for assessing and grading products.
- Sorted products by quality levels and arranged disposal or reclamation for inferior goods.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Windsor , NC
01.2014 - 03.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
Education
High school diploma or GED - undefined
Skills
- Medical Billing (3 years)
- Accounts Receivable
- Elite
- Medicaid (3 years)
- Medicare (3 years)
- Accounts Payable
- Billing (3 years)
- Medical Terminology
- Data Entry (3 years)
- Microsoft Excel (4 years)
- Claims (3 years)
- Collections
- Medical Records
- ICD-10
- Records Management
- CPT Coding
- EMR Systems
- Insurance Verification
- Office Management
- Medical Office Experience
- Medical Coding
- CGMP
- Medical Receptionist
- Medical Scheduling
- Patient Care
- ICD-9
- Assessments
- Medical Receptionist Skills — Highly Proficient
- October 2020
- Managing physician schedules and maintaining accurate patient records
- Full results: Highly Proficient
- Data Entry: Accuracy — Highly Proficient
- September 2020
- Entering data quickly and accurately
- Customer Focus & Orientation — Proficient
- January 2020
- Responding to customer situations with sensitivity
- Full results: Proficient
- Supervisory Skills: Motivating & Assessing Employees — Proficient
- August 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer Service — Proficient
- November 2020
- Identifying and resolving common customer issues
- Attention to Detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Delivery and Shipment Records
- Delivery Verification
Timeline
CEO
Top Of The Line Enterprise LLC
07.2022 - Current
Senior Site Specialist
Thermo Fisher
06.2021 - Current
Inspector
Thermo Fisher Scientific
05.2021 - 06.2021
Administrative Assistant
Integrated Family Services, PLLC
04.2021 - 05.2021
Customer Service Representative
CAROLINA HOME MEDICAL
12.2020 - 02.2021
Office Assistant/Billing Specialist
Coastal Medical transport
04.2017 - 08.2020
Packer/Shipper
Perdue Farms, Inc
03.2015 - 04.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2014 - 03.2015