Danielle Contreras
Tallahassee,FL
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Skyzone Spacecoast
Rockledge, FL
06.2021 - 08.2024
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Head Hostess
River Rocks Coffee
Rockledge, FL
08.2023 - 07.2024
- Greeted guests upon arrival and escorted them to their tables.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Assisted with seating arrangements for large groups and special occasions.
- Maintained accurate records of reservations and wait times.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Ensured that the dining room was always clean, organized, and presentable.
- Answered telephone to provide dining information and take reservations.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Associate of Arts - Psychology
Eastern Florida State College
Cocoa, FL08-2024
High School Diploma -
Viera High School
Melbourne, FL05-2022
Skills
- Complaint resolution
- Issue Resolution
- Cash Handling
- Team Collaboration and Leadership
- Positive Attitude
- Client Service
- Problem-Solving
- Greeting and seating
- Menu knowledge
- Table Bussing
- Dining customer service
- Service prioritization
Affiliations
- Running
- Reading
- Coffee studies
Certification
- Certified in: word, excel, and power point (2022)
- Food Handling Certification (2023)
Timeline
Head Hostess
River Rocks Coffee
08.2023 - 07.2024
Shift Leader
Skyzone Spacecoast
06.2021 - 08.2024
Associate of Arts - Psychology
Eastern Florida State College
High School Diploma -
Viera High School
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