Danielle Cooper
Port Saint Lucie
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Virtual Receptionist
MAP Communications
Virginia Beach
10.2024 - 01.2026
- Managed incoming calls and directed them to appropriate departments.
- Provided exceptional customer service through effective communication and problem-solving.
- Maintained accurate records of calls and messages for client reference.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Adhered to all applicable laws when handling customer data.
- Entered customer data into a virtual database.
- Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness.
Server
Keagans Irish Pub
Virginia Beach
08.2022 - 09.2024
- Provided friendly service in a busy pub environment.
- Assisted customers with menu selections and beverage recommendations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service protocols and menu details.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared drinks according to standard recipes.
Server/ Key Manager
Duffys Sports Grill
Stuart
09.2017 - 06.2022
- Delivered exceptional customer service in a fast-paced sports dining environment.
- Managed food and beverage orders efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Handled customer complaints with professionalism to enhance guest experience.
Education
Fort Pierce Central High School
Ft. Pierce, FLSkills
- Food safety practices
- Customer service
- Menu knowledge
- Order accuracy
- Team collaboration
- Conflict resolution
- Time management
- Staff training
- Effective communication
- Problem solving
- Cleanliness maintenance
Timeline
Virtual Receptionist
MAP Communications
10.2024 - 01.2026
Server
Keagans Irish Pub
08.2022 - 09.2024
Server/ Key Manager
Duffys Sports Grill
09.2017 - 06.2022
Fort Pierce Central High School