Kiana Martinez
Paso Robles,CA
Summary
Dynamic restaurant worker with proven expertise at Smash n Roll, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining food safety standards. Bilingual and skilled in order accuracy, I thrive in fast-paced environments, ensuring a seamless dining experience for all patrons. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
Certification
Work History
Front Desk Receptionist
River Oaks Hot Springs
Paso Robles, CA
08.2025 - Current
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Worker
Smash n Roll
Paso Robles
06.2025 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Responded promptly to customer complaints concerning meal preparation or service issues.
- Cleaned, sanitized, and organized kitchen equipment, utensils, and surfaces.
- Assisted head chef in preparing dishes for customers.
- Organized food items in kitchen storage areas.
- Restocked condiments and sauces as necessary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized utensils, dishes or silverware.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Take orders for food and beverages from guests promptly and accurately.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06-2025
Skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Food safety practices
- Inventory management
- Communication skills
- Order taking accuracy
- Menu memorization
- Food safety
- Cash handling proficiency
- Customer service focus
- Bilingual education
- Bilingual fluency
Languages
English
Native language
Spanish
Proficient (C2)
C2
Certification
- Food Handlers Certificate
- Seal of Biliteracy
- Responsible Beverage Service Certificate(RBS)
Accomplishments
- Lions Club award recipient
- Pride of the Bearcat award
- Varsity STUNT captain 2 years
- Cheer Captain 1 year
- Pioneer Day Belle Program
Affiliations
- Help with Youth Cheerleading in the community
- Student Athletic Council-club
- Superintendent Advisory Comitee-club
- Beach Clean Up-club
- Apart of the Cheer and STUNT program all 4 years
References
References available upon request.
Timeline
Front Desk Receptionist
River Oaks Hot Springs
08.2025 - Current
Restaurant Worker
Smash n Roll
06.2025 - Current
High School Diploma -
Paso Robles High School