Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Copp

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager, Trainer, Bartender

Kava Culture, South Tampa
01.2024 - Current
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Trained new workers on drink preparation techniques, customer service standards, and POS system operation
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Participated in monthly team meetings to discuss new promotions or menu changes

Hostess/ Waitress

Casa Blanca, West Palm Beach
01.2022 - 10.2023
  • Able to confidently answer questions and concerns, as well as inform guests of menu specials while continuously able to please and satisfy all customers.
  • Greeted customers, handled large sums of money, and took inventory while taking care of clients.
  • Friendly and energetic waitress that's able to quickly and efficiently take food and beverage orders.
  • Frequently kept a clean and sterile environment throughout all shifts while making sure guests with allergic and dietary restrictions were safely considered.

Bartender

Hideout Kava Bar, West Palm Beach
06.2020 - 01.2022
  • Consistently handled making gallons of fresh drinks each morning upon arrival while setting up the bar.
  • Initiated in conversations by recommending drinks, keeping their interest with genuine conversations.
  • Prevented customers from reaching toxic levels of products by offering water and checking in while keeping a fun and pleasant experience for everyone.
  • Creatively assisted with updating the menu/drinks, coming up with events, and other promotional ideas.

Education

undefined

Florida Atlantic University
01.2020

Florida Atlantic University
01.2022

High school -

Santaluces High School
06-2020

Skills

  • Customer service
  • Team leadership
  • Money handling
  • Team motivation
  • Microsoft office expertise
  • Staff training

Certification

  • Certified ServSafe Food Hadler

Timeline

Assistant Manager, Trainer, Bartender

Kava Culture, South Tampa
01.2024 - Current

Hostess/ Waitress

Casa Blanca, West Palm Beach
01.2022 - 10.2023

Bartender

Hideout Kava Bar, West Palm Beach
06.2020 - 01.2022

undefined

Florida Atlantic University

Florida Atlantic University

High school -

Santaluces High School

Similar Profiles

CREATE PROFILE
Danielle Copp