Macie Duke
Cumming,GA
Summary
Dynamic leader with a proven track record at Village Italian, excelling in customer service excellence and sales optimization. Spearheaded team mentoring and marketing strategies, significantly enhancing guest experiences and loyalty. Skilled in event planning and social media, adept at fostering community engagement and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Bartender, Server, Trainer
Village Italian
Cumming, USA
01.2019 - Current
- Supervised daily operations to ensure smooth service and maintain high-quality standards, addressing customer concerns promptly
- Trained and mentored new hires, fostering a cohesive, high-performing team
- Developed and served innovative cocktails, creating memorable guest experiences and driving repeat business
- Achieved and exceeded sales goals through upselling techniques and in-depth product knowledge
- Supported marketing initiatives, including social media promotions and local partnerships, to boost visibility and traffic
- Strengthened customer relationships, increasing repeat business opportunities and loyalty
Small Group Leader
Cumming First United Methodist Church
Cumming, USA
01.2020 - 08.2022
- Planned and led group activities, retreats, and Bible studies to inspire and deepen community faith
- Completed multiple international volunteer trips, providing assistance and resources to underserved populations
- Encouraged open communication among team members, improving collaboration and operational efficiency
Worship Team Member
Cumming First United Methodist Church
Cumming, USA
04.2018 - 08.2022
- Provided spiritual guidance through individual counseling, group prayer sessions, and worship activities
- Facilitated the establishment of community and religious centers in international locations
- Proselytized faith through events, door-to-door outreach, and retreats, fostering community engagement
High School Ministry Intern
Cumming First United Methodist Church
Cumming, USA
07.2021 - 05.2022
- Assisted in planning and coordinating youth ministry events and educational programs
- Managed schedules and administrative tasks, ensuring organized and successful program execution
- Provided mentorship and leadership to youth participants, fostering spiritual growth and team collaboration
Education
High School Diploma -
West Forsyth High School
Cumming, GA05.2022
Bachelor’s Degree - Marketing - Concentration in Digital Media
The University of North Georgia
Dahlonega, GA08.2025
Skills
- Leadership and team mentoring
- Customer service excellence
- Event and meeting planning
- Sales and revenue optimization
- Marketing initiatives and social media
- Organizational and multitasking abilities
- Strong communication and active listening
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
Salesforce Trailhead Certification
Google Ads Search Certification
Hootsuite Platform Certification (in process)
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsCompany CultureWork from home optionPaid time offPersonal development programsTimeline
High School Ministry Intern
Cumming First United Methodist Church
07.2021 - 05.2022
Small Group Leader
Cumming First United Methodist Church
01.2020 - 08.2022
Assistant Manager, Bartender, Server, Trainer
Village Italian
01.2019 - Current
Worship Team Member
Cumming First United Methodist Church
04.2018 - 08.2022
High School Diploma -
West Forsyth High School
Bachelor’s Degree - Marketing - Concentration in Digital Media
The University of North Georgia
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