DANIELLE COURTLANDT
Safety Harbor,FL
Summary
Organized and Professional, with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Demonstrated expertise in time management and problem-solving within fast-paced healthcare environments.
Overview
8
8
years of professional experience
Work History
CSR I
Department Of Education
11.2025 - 03.2026
- Assisted in resolving inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided support to students and parents regarding educational programs and resources.
- Managed documentation and ensured accuracy in student records and information systems.
Blackhawk Mechanic
UNITED STATES ARMY
04.2024 - 10.2025
- Diagnosed and repaired mechanical issues on various military vehicles.
- Enhanced vehicle performance through systematic inspections and repairs, ensuring mission success.
- Conducted routine maintenance checks to ensure operational readiness of equipment.
- Collaborated with team members to streamline repair processes and reduce turnaround time.
Medical Scheduler II
Pain Medicine of the South
03.2023 - 02.2024
- Coordinated with healthcare providers to optimize patient flow and reduce wait times.
- Scheduled patient appointments efficiently using electronic health record systems.
- Managed insurance verification processes to ensure seamless patient experience.
- Communicated effectively with patients regarding appointment details and instructions.
Medical Appointment Scheduler
Hanscom Air Force Base
01.2023 - 12.2023
- Managed incoming calls and inquiries, ensuring timely responses and efficient scheduling.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Maintained accurate patient records, updating information to reflect changes in appointments or preferences using MHS Genesis, and DEERS.
Administrative Office Manager
EMED
01.2018 - 01.2020
- Managed office operations, ensuring efficient workflow and timely completion of tasks.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Analyzed operational workflows, identifying areas for improvement to enhance productivity levels.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Education
Associate of Arts - Early Childhood Education
American Public University
05.2001 -
Basic Combat Training and Advance Individual Training - Military
United States Army
Skills
Customer support
Customer service
Appointment coordination
Insurance verification
HIPAA compliance
Data entry proficiency
Troubleshooting skills
Strong organization
Critical thinking
Client privacy
PROFESSIONAL RATING
- Management
- Hospitality
- Customer Service
- Business Operations
- Leadership
Timeline
CSR I
Department Of Education
11.2025 - 03.2026
Blackhawk Mechanic
UNITED STATES ARMY
04.2024 - 10.2025
Medical Scheduler II
Pain Medicine of the South
03.2023 - 02.2024
Medical Appointment Scheduler
Hanscom Air Force Base
01.2023 - 12.2023
Administrative Office Manager
EMED
01.2018 - 01.2020
Associate of Arts - Early Childhood Education
American Public University
05.2001 -
Basic Combat Training and Advance Individual Training - Military
United States Army