DANIELLE CROSS
Key West
Summary
Dynamic individual with hands-on, extensive experience in hospitality. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and ensuring customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong focus on team collaboration, adaptability, and committed to making meaningful contributions with a proactive approach in the work place.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Bartender/Server
White Tarpon and Island Fish Co
2022 - 2024
- Provided excellent customer service by engaging in friendly conversation and developed loyal clientele by consistently delivering outstanding service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Business Owner/Charter Operator
Sail Nadiya
2022 - 01.2024
- Operated a sailboat charter in the Bahamas on a Leopard 47 catamaran, providing an off the grid vacation experience.
- Taught cliental how to achieve sustainable living, gave sailing lessons and guided water activities.
- Taking the roll as Chef, the culinary experience for the guests was focused on the concept of hunter-gatherer, catching our own protein, and using local ingredients to create appealing meals and cocktails.
- Established positive relationships with my guests and crew, resulting in many returning clients.
Bartender/Retail Sales Associate
Key West Bait and Tackle
01.2015 - 01.2024
- Cultivated positive relationships with regular customers, fostering loyalty and repeat business.
Training Specialist/Field Coordinator
SBP- Non-profit Organization
01.2017 - 01.2020
- Trained the Government Port Authority and local contractors in mold remediation.
- Collaborated with cross-functional teams to align training objectives with organizational goals.
- Supervising my work crew daily, performing home assessments and assisted clients in completing applications for Government assistance.
- During my time with the non-profit organization, I facilitated the reconstruction of over 22 homes and instructed roughly 400 volunteers on site.
Education
Bachelor of Arts - Anthropology
University of South Carolina
01.2015
Skills
- Detail Oriented
- Versatile in dynamic environments
- Innovative thinking
- Effective organization
- Clear verbal communication
- Problem-solving skills
- Team leadership
Certification
- Boater’s Safety Course
- Mold Remediation
- U.S. Institute of Peace: Federal Emergency Management Agency
- Introduction to Incident Command System
- Preparing for Federal Disaster Operations
- National Incident Management System
- Conflict Analysis
- Interfaith Conflict Resolution
Timeline
Training Specialist/Field Coordinator
SBP- Non-profit Organization
01.2017 - 01.2020
Bartender/Retail Sales Associate
Key West Bait and Tackle
01.2015 - 01.2024
Bartender/Server
White Tarpon and Island Fish Co
2022 - 2024
Business Owner/Charter Operator
Sail Nadiya
2022 - 01.2024
Bachelor of Arts - Anthropology
University of South Carolina