Danielle Davis
West Des Moines,IA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Koester Construction
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Signature Salon & Day Spa
10.2018 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server/Bartender
Applebee's Grill + Bar
03.2013 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree -
North Iowa Area Community College
Mason City, IAHigh School Diploma -
Mason City High School
Mason City, IA06.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Computer Proficiency
Certification
CPR Certified through 2025
Timeline
Administrative Assistant
Koester Construction
06.2022 - Current
Receptionist
Signature Salon & Day Spa
10.2018 - 03.2023
Server/Bartender
Applebee's Grill + Bar
03.2013 - 04.2019
No Degree -
North Iowa Area Community College
High School Diploma -
Mason City High School
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