Danielle Day
Gray
Summary
Versatile Practice Manager with background in Zoology. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in creating and maintaining relationships with clients and their pets.
Overview
15
15
years of professional experience
Work History
Practice Manager
Mann Memorial Veterinary Clinic
Arundel
04.2017 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Analyzed data and financials from various sources to identify trends or opportunities for improvement within the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing, and animal handling.
- Hired and trained new team members on office procedures and computer systems.
Zookeeper
Yorks Wild Kingdom
York
05.2010 - 04.2017
- Worked closely with veterinarians during medical procedures on zoo inhabitants.
- Educated visitors on animal behavior, conservation efforts, and safety guidelines.
- Maintained detailed records of animal care activities, diet plans, medical treatments, and behaviors.
- Developed enrichment activities for zoo inhabitants that encourage natural behaviors.
- Administered medications and vaccinations as prescribed by veterinarians.
- Provided food and water to animals according to dietary requirements.
- Cleansed and disinfected animal enclosures, cages, and habitats.
Education
Bachelor of Science - Zoology
University of New Hampshire
NH05-2011
Skills
- Customer service
- Problem solving
- Inventory management
- Staff Training
- Office management
Timeline
Practice Manager
Mann Memorial Veterinary Clinic
04.2017 - Current
Zookeeper
Yorks Wild Kingdom
05.2010 - 04.2017
Bachelor of Science - Zoology
University of New Hampshire