Danielle DeSano-Smith
Ypsilanti,MI
Summary
Dynamic leader with a proven track record at Its A Small World Day Care and MSX International, excelling in strategic planning and relationship building. Spearheaded initiatives that significantly enhanced client satisfaction and organizational sustainability. Expert in budgeting and financial management, coupled with a talent for fostering community engagement and staff morale.
Driven and strategic, offering deep understanding of organizational leadership and operational excellence. Possesses knowledge in financial management and team coordination, paired with strong communication and analytical skills. Committed to fostering growth and development for our teachers, families and children.
Overview
33
33
years of professional experience
Work History
Executive Director and Founder
Its A Small World Day Care
02.1992 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with teachers and families providing regular updates on organizational progress and soliciting their expertise when needed.
Account Manager
MSX International
06.2000 - 12.2002
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Science - Family And Child Development
Eastern Michigan University
Ypsilanti, MI06-1989
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Budgeting and financial management
- Staff management
- Operations management
- Program leadership
- Innovation and creativity
- Public speaking
- Relationship building
Timeline
Account Manager
MSX International
06.2000 - 12.2002
Executive Director and Founder
Its A Small World Day Care
02.1992 - Current
Bachelor of Science - Family And Child Development
Eastern Michigan University
Similar Profiles
Kiarra DickinsonKiarra Dickinson
Child Care Provider at Small World Day Care CenterChild Care Provider at Small World Day Care Center
Caitlyn WinkCaitlyn Wink
Insurance Verification Specialist at Louisiana Pain CareInsurance Verification Specialist at Louisiana Pain Care
Unique SalasUnique Salas
Assistant Teacher at Small World Early Child Care CenterAssistant Teacher at Small World Early Child Care Center