Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
RegisteredNurse

Danielle Diaz

Dallas

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients, and a committed learner, seeking for extensive training.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Trainee

CVS Pharmacy
Dallas
01.2024 - 06.2024
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Shipping Clerk

Inmar Intelligence
Dallas
08.2023 - 01.2024
  • Reviewed and prepared pharmaceutical products to manually send out to large and small facilities.
  • Performed safety protocols to clean up spilled hazardous products.
  • Learned RA codes, symbols, and addresses to accurately execute outgoing shipments.
  • Memorized "RECALL" and "QUARANTINE" product locations for sensitive medicine.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Applied knowledge of mathematics daily to ensure accurate counts of all pharmaceutical packages.
  • Organized storage areas to maximize movement and minimize labor.

Customer Service/ Cashier/ Car Wash

Fuel City
Dallas
01.2020 - 09.2021
  • Provided excellent customer service and experience alone and as a team
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Informed customers of in-store promotions or pricing specials.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Skyline High School
Dallas, TX
05.2022

Some College (No Degree) - Phlebotomy

TSC Career Institute
Dallas, TX

OSHA CERTIFIED

Skills

  • Proficient in Microsoft
  • Bilingual in English/Spanish
  • Excellent Customer Service Skills
  • Profound Time Management and Team Leading
  • Strong Mathematical and Computer Skills
  • Knowledge of Proper Cash Handling Procedures
  • 50 WPM
  • Organization and Prioritization
  • Inventory Monitoring and Management
  • Conflict Resolution
  • Damage Identification and Reporting
  • Data Documentation
  • Sales Experience
  • Safety Compliance
  • Blood collection
  • Venipuncture
  • Patient confidentiality
  • Specimen labeling procedures
  • Sample and specimen collection
  • Venipuncture and capillary puncture
  • Sanitation and sterilization
  • Specimen handling
  • Specimen collection and storage

Languages

  • Fully bilingual in English and Spanish

    • References

    Reference Upon Request

    Certification

    National Healthcareer Association Certified Phlebotomy Technician

    Eff. Date 03/11/2025

    Exp. Date 03/11/2027

    Timeline

    Pharmacy Technician Trainee

    CVS Pharmacy
    01.2024 - 06.2024

    Shipping Clerk

    Inmar Intelligence
    08.2023 - 01.2024

    Customer Service/ Cashier/ Car Wash

    Fuel City
    01.2020 - 09.2021

    High School Diploma -

    Skyline High School

    Some College (No Degree) - Phlebotomy

    TSC Career Institute

    OSHA CERTIFIED

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