Danielle Dodge
Portland
Summary
Energetic and highly motivated individual with a strong sense of organization in personal and professional settings. Known for accuracy, assertiveness, and adaptability, particularly in challenging situations or tight deadlines. Proven effective multi-tasker excelling under pressure and consistently delivering results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
City of Middletown
02.2021 - Current
- Experience in receiving and prioritizing emergency calls from the public, gathering critical information to determine the nature and location of incidents, and efficiently dispatching appropriate emergency services to police, fire, and EMS to the scene while maintaining a calm and professional demeanor under high-pressure situations; often including proficiency with specialized dispatch software and strong multitasking abilities
Drill SGT
United States Army Reserve
05.2011 - Current
- Focus on the ability to transform recruits into soldiers, emphasizing expertise in combat training, physical fitness, and adherence to Army values. As an Equal Opportunity leader I ensure fair treatment for all soldiers and civilians based on merit, performance, and potential, promoting a diverse and inclusive environment within the military. In the position of suicide prevention liaison I have proven expertise in developing and implementing comprehensive suicide prevention programs and initiatives. Dedicated advocate for mental health and well-being within the Army community, with a strong commitment to reducing suicide rates and fostering a culture of trust and support.
Dispatcher
Milford Police Department
08.2019 - 10.2021
- Receive and respond to emergency telephone calls, route dispatch calls to police and fire departments as appropriate, determine locations and severity of emergencies, coordinate and monitor emergency response activity, maintain and update all activity logs and video cameras, ensure security and confidentiality of all incident logs and equipment.
Customer Service Manager
Safe Home Security
11.2015 - 08.2019
- Manage a team of 6 service representatives in scheduling services and installations, dispatching for break-ins and false alarms, making changes to customer’s accounts to keep them current in billing and personal information
Sales & Marketing Account Manager
DC Business Consulting
12.2014 - 11.2015
- Update clients’ customers on account accessibility, acquiring new customers, handling customer service issues, delegating territory to new entry levels
Client Services
Sangamon Avenue Veterinary Clinic
05.2014 - 10.2014
- Assist clients in recommended procedures for their pets, scheduled wellness and medical appointments, complete 30+ patient follow-ups daily
Sales Lead Coordinator
Mike Williams Heating & Plumbing
12.2013 - 03.2014
- Made an average of 30 inbound appointment calls a day, made between 100-300 outbound sales calls a day, in charge of scheduling and dispatching Comfort Associates to homes for estimates, controlled dispatching over 20 technicians around the areas of Springfield, Decatur, Bloomington, and Champaign.
Audi/VW Service Consultant
Green Family Stores Springfield, IL
02.2012 - 11.2013
- Fielded an average of 30 customer service calls per day, recommended and helped customers select services based on their vehicle’s needs, served as liaison between customers and technicians, confirmed that appropriate changes were made to resolve customers’ concerns, exercised sound judgment in issuing discounts and making exceptions to customer policies to maintain high levels of customer satisfaction, processed up to 20 customer orders per day.
Assistant Manager
Family Video Springfield, IL
05.2010 - 02.2012
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, prevented store losses using awareness, attention to detail and integrity, trained and hired new employees, developed highly empathetic client relationships and earned reputation for exceeding sales goals, worked as a team member performing cashier duties, product assistance, and cleaning, designed and suggested new display ideas to improve accessibility to merchandise, responsible for ringing up customers in a timely manner and guaranteeing high level of customer service, managed cash stock and inventory balances accurately, assisted customers in finding out-of-stock items by researching other stores in the area or on-line purchasing, stocked and rotated inventory weekly, performed store opening duties, including counting cash drawers, bank duties, and new release rentals.
Education
Bachelor of Science - Criminal Justice
American Military University
01.2024
Associates - Hospitality and Service Management
Lincoln Land Community College
Springfield, IL01.2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Accomplishments
- Consistently recognized by management and guests for providing superior customer service
- Educated new employees on proper facility procedures and policies.
- Interviewed, hired, and trained new employees.
- Sales and Promotion
- Planned and executed promotional events
- Managed schedule for 13-27 employees
Certification
- Oct 2024 Peer Support Advocate
- Nov 2024 Crisis Intervention Team
- April 2025 Emergency Number Professional
Timeline
Dispatcher
City of Middletown
02.2021 - Current
Dispatcher
Milford Police Department
08.2019 - 10.2021
Customer Service Manager
Safe Home Security
11.2015 - 08.2019
Sales & Marketing Account Manager
DC Business Consulting
12.2014 - 11.2015
Client Services
Sangamon Avenue Veterinary Clinic
05.2014 - 10.2014
Sales Lead Coordinator
Mike Williams Heating & Plumbing
12.2013 - 03.2014
Audi/VW Service Consultant
Green Family Stores Springfield, IL
02.2012 - 11.2013
Drill SGT
United States Army Reserve
05.2011 - Current
Assistant Manager
Family Video Springfield, IL
05.2010 - 02.2012
Associates - Hospitality and Service Management
Lincoln Land Community College
Bachelor of Science - Criminal Justice
American Military University
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