Danielle Douglas
Ansonia,CT
Summary
Adept Assistant Manager with a proven track record at Residential Management Services, enhancing operational efficiency and team performance. Excelled in patient care and money handling, achieving a significant reduction in cash discrepancies. Demonstrated exceptional leadership and problem-solving abilities, fostering a positive and productive work environment.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Residential Management Services
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectatioin
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure all quarterly reports were completed both residential and behavioral.
- Completing monthly staff scheduling to accommodate ratios in the home
- Supervised all medical appointments from start to finish and communicated first hand with the nurse for any delegations.
- Completed all IP's, ensuring all goals were met by the previous year
- Completed regular audits to verify stock levels, address discrepancies, and forecast future needs.
DSP
Residential Management Services
08.2020 - 06.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
Certified Nursing Assistant
Home Care for the Elderly
01.2011 - 04.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
High School Diploma -
Ansonia High School
Ansonia06-2003
Skills
- Customer service
- Teamwork
- Patient care
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Goal setting
- Performance evaluation
- Compliance
Certification
CPR certified along with Infant and AED
Currently Medication Certified
PMT Certified
Timeline
Assistant Manager
Residential Management Services
08.2020 - Current
DSP
Residential Management Services
08.2020 - 06.2022
Certified Nursing Assistant
Home Care for the Elderly
01.2011 - 04.2020
CPR certified along with Infant and AED
Currently Medication Certified
PMT Certified
High School Diploma -
Ansonia High School
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