Danielle Dowell
Frankfort,KY
Summary
Dynamic Resource Management Analyst with a proven track record at the Kentucky Department of Revenue, enhancing operational efficiency through strategic resource allocation and effective communication. Skilled in analytical thinking and leadership development, I foster collaboration across teams, driving improved project outcomes and taxpayer satisfaction.
Overview
14
14
years of professional experience
Work History
Resource Management Analyst III
Kentucky Department Of Revenue
08.2024 - Current
- Established a robust resource management framework that allowed for effective prioritization of competing demands, resulting in improved project outcomes and taxpayer satisfaction.
- Improved interdepartmental communication with regular updates and feedback on resource availability..
- Collaborated with cross-functional teams to ensure optimal distribution of resources across various projects.
- Implemented best practices in resource management to achieve higher levels of operational efficiency.
- Maintained up-to-date knowledge on industry trends and innovative approaches in resource management, applying them where relevant to improve organizational outcomes.
Taxpayer Services Specialist III
Kentucky Department Of Revenue
03.2019 - 08.2024
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved taxpayer experiences.
- Developed strong relationships with taxpayers, fostering trust and loyalty through exceptional service delivery.
- Established solid partnerships with other Cabinets throughout the organization to ensure seamless service delivery and alignment with company objectives.
Revenue Program Officer
Kentucky Department Of Revenue
07.2017 - 03.2019
- Enhanced compliance with tax laws and regulations through diligent monitoring and enforcement efforts.
- Optimized resource allocation, ensuring maximum return on investment in revenue-generating initiatives.
- Presented clear, concise reports on program performance to senior leadership for informed decision-making purposes.
- Provided expert guidance to taxpayers on complex issues related to compliance with local, state, and federal tax laws.
- Collaborated with cross-functional teams to identify areas of improvement in revenue operations and drive change.
Sales Associate
Pier One Imports
03.2011 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12-2010
Skills
- Software knowledge
- Teamwork and collaboration
- Problem-solving
- Leadership development
- Time management
- Attention to detail
- Reliability
- Effective communication
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
Timeline
Resource Management Analyst III
Kentucky Department Of Revenue
08.2024 - Current
Taxpayer Services Specialist III
Kentucky Department Of Revenue
03.2019 - 08.2024
Revenue Program Officer
Kentucky Department Of Revenue
07.2017 - 03.2019
Sales Associate
Pier One Imports
03.2011 - 11.2012
Bachelor of Science - Psychology
Eastern Kentucky University
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