Maurica Maxberry
Versailles,KY
Summary
Astute Resource Management Analyst with 5 years of experience coordinating budget and resources to achieve operational excellence. Takes ownership of definition and implementation of sound operating budgets, identifying financial parameters signifying project success. Diligent professional driving insight in application of resources.
Overview
27
27
years of professional experience
Work History
Resource Management Analyst II
Office of Employment and Training
Frankfort, KY
08.2018 - Current
- Assesses information, technology, training and communications needs of the agency
- Familiarizes self with and monitors developments in agency's mission, goals and objectives, and is knowledgeable concerning agency budget
- Assists in planning, organizing, and managing information resources in support of agency's mission
- Acts as liaison between business/programmatic functions of agency and information systems function; and performs other duties as required
- Provides beginning level technical assistance to staff, internal and external customers and employers via phone, email and voice mail in relation to Employ Kentucky Operating System (EKOS), Focus/Career, Focus/Explorer, Focus/Talent and Focus/Assist programs
- Provides beginning level application support to internal and external customers
- Assists in answering questions and routing issues to higher-level support staff within branch or to appropriate support outside of branch
- Assists with testing of system updates, troubleshoots, documents and reports problems
- Analyzes and documents information needs of agency and users as it relates to programs supported by branch and reports those needs to higher-level support staff within branch
- Coordinate new employee's information in Enterprise Identity Management to collaborate with Khris system to ensure that information and technology requirements are met
- Modifies information resource plans to respond to changes in agency goals, service objectives or organization
- Analyzes alternatives for collection, manipulation, storage, retrieval and dissemination of information, and develops recommendations accordingly
- Examines data dictionaries, records schedules and system documentation to ensure that systems are managed in accordance with state level standards and guidelines
- Designs and promotes use of information locators and public information access techniques
- Advises program managers regarding information technology projects, needs and costs
- Serves as a resource to agency management during evaluation and monitoring of information technology projects
- Makes formal presentations to agency executives
- Advises agency management concerning impact of federal or regulatory changes, state and federal
- Promotes use of statewide information resource management guidelines and technology standards
- Recommend to cabinet information resources manager opportunities for sharing information resources through development of inter-departmental systems and participation in state level systems
- In charge of ordering computer equipment and securing computer equipment during onboarding and exit process
- Scheduling task tickets for COT when any issues arise with service, equipment and technical problems with Labor and Education staff
- Ordering, activate and setup cellphones for with Labor and Education staff as well answering any technical issues staff maybe having with cellular device
- Resetting KEWES passwords for Unemployment staff and requesting KEWES access
- Working with Unemployment to give customer service to claimants who have applied for Unemployment during pandemic
- Making payments using KEWES and Mainframe for claimants that needed to be paid unemployment
- Researching all issues related to claimants not receiving their unemployment in a timely manner directing emails to correct departments when needed.
Migration Specialist (Contract)
Cabinet for Health and Family Services
Frankfort, KY
11.2016 - 06.2018
- Processing payments for Kentucky All Star Program in Emars
- Coordination and delivery of educational kits to Day Care Providers across Kentucky
- Helping family support with call center calls for Snap, Medicaid and ombudsman calls
- Communicating payment information via email to Day Care providers receiving payments
- Providing customer service questions and concerns pertaining to Kentucky All Star Program
- Resolving payment issues and provider questions concerning Kentucky All Stars
- Completing an audit of provider payments to ensure correct payments have been made
- Investigating any payment issues in Emars to ensure provider has been properly paid
- Collecting W-9 information to be input in Emars system to ensure proper payment delivery
- Contacting providers by phone and email to ask for various tax documents, bank and license information for Kentucky Treasury and Finance Department
- Giving parents and providers customer service locating and maneuvering within Benefind to find Provider information related to Kentucky All Star Rating system.
Administrative Specialist III
Cabinet for Health and Family Services
Frankfort, KY
12.2015 - 10.2016
- Providing Customer service for the Ombudsman's Office
- Researching issues with Snap, Medicaid and K-Tap providing resolutions to the clients' problems
- Resolving issues in Benefind to ensure clients are receiving benefits timely
- Testing work around for Benefind at Millcreek
- Testing the new Benefind system to go live with Child Care
- Classes for the snap program to more efficient in Customer Service
- Making payments in Emars for Day Care Providers in CCAP
- Completing income verification documentation for P&P recipients to receive childcare assistance
- Answering questions concerning Child Care Assistance and providers receiving Child Care Assistance Funding.
Medicaid Prompt Payment and Compliance Specialist
Department of Public Protection (Adecco)
Frankfort, KY
10.2015 - 11.2015
- Providing customer service to Physicians receiving payments from Medicaid Insurance providers to ensure prompt payment for service
- Making decision how best to proceed with mediation between provider and physician to ensure claim is valid for payment
- Contacting physician for additional paperwork concerning Claim they are receiving payment for
- Performing an audit of claim to ensure paperwork has been completed properly and ICD codes are correct for billing
- Researching ICD codes to ensure correct code was filed by physician for payment
- Contacting insurance company to find why claims were denied and not paid promptly.
Administrative Assistant
Kentucky Higher Education (Malone Staffing)
Frankfort, KY
06.2015 - 10.2015
- Kentucky Higher Education as a temporary
- My duties included adding documents for FASFA verification
- I upload and edit documents using adobe pro from AS 400 to a data base used by Kentucky Higher Education completing an audit of Student Loan information for missing information, documenting the errors in the file
- I enter the mail into the data base after it has been scanned to the student's account; mark it as complete if all the information is present for a reviewer to approve
- Researching any information missing and reaching out to the student to resolve the issue.
Administrative Coordinator
Wild Turkey (Aerotek)
Lawrenceburg, KY
07.2014 - 05.2015
- Wild Turkey Distillery as a temporary populating a database using software called Interspec
- I was responsible for populating MSDS sheets into a database using Dolphin software
- In charge of shipping samples to various countries
- Coordinating any meetings and luncheons for our division and ordering supplies
- Researching blueprints and documents to populating information concerning the Interspec data base
- Resolving shipping issues for overseas shipping issues
- Mediating any issues dealing with shipping between countries and Wild Turkey sample department.
Benefits Specialist
Department of Personnel (Malone Staffing)
Frankfort, KY
09.2013 - 03.2014
- Benefits Specialist (Department of Employee Insurance) Contacting employees concerning any grievances and resolving the issue to ensure their benefits were issued correctly and timely
- Doing an audit of Health insurance documents submitted to the personnel office ensuring the documents are submitted correctly
- Indexing documents to the correct client personnel file in SAP
- Sorting the mail, scanning and indexing the mail to individual client accounts
- Research Grievances sent from employees concerning their health insurance, answering any questions concerning their Grievances by mail, phone and email
- When needed I helped my supervisor with any projects, she may need me to help her on.
Customer Service
Humana Medicare
Lexington, KY
10.2011 - 03.2012
- Inbound call center for Humana Medicare Providing customer service for Billing, Enrollment, Benefits, Pharmacy, claims
- Assisted members with payments, and any billing questions
- Researching any problems with enrollment trouble shooting to find the problem and directing the phone call to solve the problem
- Explaining the benefits that were included in the plan, the physicians they had in their network
- Explaining the co pays for medications and troubleshooting pharmacy claims to find out why the medication was paid or not paid and the price
- Helping the member with any concerns they may have with their policy
- Resolving any issues with Humana Medicare concerning benefits and services.
Department of Independent Living (Administrative Assistant)
Spherion Staffing
Frankfort, KY
04.2010 - 10.2011
- Researching any client injuries submitted to the DAIL Department by Assisted Independent Living facilities
- Making the decision determining if the client injuries were consistent with the report submitted
- Investigating the information given by the assisted living facility if the report
- If the injury is not consisting with the information given making decision to take further action in investigating the injury
- Deciding if the information given by the facility, was a correct statement
- If I felt, there was an issue I reported my finding to my immediate supervisor for further investigation
- Giving a resolution to any client problems or questions concerning benefits
- Scanning and attaching documents to patient files like medical bills and facility bills, rearranging patient files, getting documents in boxes to archive to the state library, putting patient files together for The Department of Adult Living in the Kentucky State Government
- Answering phones, accepting paperwork from clients for Food stamps, Medicaid, and K-tap
- Completing an audit to make sure the client completed all the information needed
- Faxing and coping client information and taking the mail to the post office daily, taking messages for the caseworkers and supervisors from clients.
Cosmetologist/ Owner
Shear Elegance Salon
Lawrenceburg, KY
05.2007 - 12.2009
- I owned and operated my own a Full-Service Salon
- I was responsible for the day-to-day operations including accounts payable and accounts receivable, ordering all supplies
- I supervised employees that worked as independent contractors
- I was the decision maker of any issues concerning the day-to-day operation.
Administrative Secretary
Kentucky State University
Frankfort, KY
08.2001 - 04.2006
- Administrative Secretary Supervising the Work Study Students, entering payroll and hours worked daily
- Keeping a balance of the students work study accounts to ensure students received proper payment
- Completing information for student files concerning transcript and school history
- Updating the budget and expense information to ensure proper payment for items needed in the department
- Typing memorandums and correspondence for faculty members as well as the dean
- Coordinating any lunches or travel plans for faculty and staff in the department
- Handling travel vouchers to ensure payments to faculty and staff for expenses incurred during travel for the university
- Enter payroll for faculty and staff and keeping track of vacation and sick day leave
- Entering data for enrolling students to be accepted into the University
- Completing an audit of student files and making folders to give to the Director to be reviewed for acceptance or rejected status of admission
- Type letters and certificates for the accepted students and rejected letters for those who were not accepted
- Research all information submitted and request missing information from the students and their previous schools
- Helping the students to resolve any issues with their enrollment
- Making the decision based on the information given whether student's file was complete for review to be admitted
- Providing customer service to parents and students with questions concerning the admission process.
Data Collection and Analyst
Quebecor World (Joann Drury)
Versailles, KY
02.1999 - 10.2000
- Compiling statistics and machine data to complete runtime, downtime and error rates
- Compiling statistics and data of paperweight information provided by machine operators to complete graphs of paper usage
- Creating graphs weekly to reflect the compiled machine data downtime, runtime and error rates for the Bindery and Pressroom.
Receptionist
Women's Care of Bluegrass
Versailles, KY
09.1997 - 10.1998
- Proving customer service to patients making appointments for an OB/GYN services at other clinics as well as the main office
- Making specialty appointments for high-risk patients
- Completing an audit of daily transactions and copays for the daily bank deposits
- Requesting information from client's insurance for verification of coverage for surgeries and procedures performed by the OBGYN
- Resolving any client insurance issues to ensure patient receives need care
- Contacting insurance companies to verify eligibility and coverage of patients
- Collecting and requesting medical records from patients and former doctors to complete patient charts.
Education
Certification - Medical Billing and Coding
08.2010
Cosmetologist - Cosmetology
01.2005
High School Diploma -
06.1991
Skills
- Budget Planning
- Software Knowledge
- Forecasting Techniques
- Risk Assessment
Timeline
Resource Management Analyst II - Office of Employment and Training
08.2018 - Current
Migration Specialist (Contract) - Cabinet for Health and Family Services
11.2016 - 06.2018
Administrative Specialist III - Cabinet for Health and Family Services
12.2015 - 10.2016
Medicaid Prompt Payment and Compliance Specialist - Department of Public Protection (Adecco)
10.2015 - 11.2015
Administrative Assistant - Kentucky Higher Education (Malone Staffing)
06.2015 - 10.2015
Administrative Coordinator - Wild Turkey (Aerotek)
07.2014 - 05.2015
Benefits Specialist - Department of Personnel (Malone Staffing)
09.2013 - 03.2014
Customer Service - Humana Medicare
10.2011 - 03.2012
Department of Independent Living (Administrative Assistant) - Spherion Staffing
04.2010 - 10.2011
Cosmetologist/ Owner - Shear Elegance Salon
05.2007 - 12.2009
Administrative Secretary - Kentucky State University
08.2001 - 04.2006
Data Collection and Analyst - Quebecor World (Joann Drury)
02.1999 - 10.2000
Receptionist - Women's Care of Bluegrass
09.1997 - 10.1998
Allen School - Certification, Medical Billing and Coding
J&M Academy - Cosmetologist, Cosmetology
Woodford County High - High School Diploma,