Danielle Dyer
Lowell,MA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Diligent food service leader with strong background in managing food service operations. Successfully led teams to improve customer satisfaction and streamline workflow. Demonstrated leadership and problem-solving skills in high-paced environments.
Overview
17
17
years of professional experience
Work History
Office Manager
Pioneer Valley Driving School
Amherst, MA
09.2023 - 01.2026
- Coordinated 150+ student schedules for driving lessons at any given point, optimizing instructor availability and student needs.
- Managed administrative tasks, including invoicing, record-keeping, and customer communications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed training materials for new staff, fostering a collaborative learning environment.
Food Service Manager
Cumberland Farms
Amherst, MA
09.2015 - 09.2023
- Oversaw training of more than 50 staff members to comply with food safety standards and local health departments.
- Established effective supply levels by doing daily pulls and inventory of food, as well as ordering.
- Handling customer concerns quickly, professionally, and genuinely to ensure satisfaction.
Customer Service Representative
Market Basket
Woburn, MA
08.2008 - 05.2015
- Utilized customer service software to manage interactions and track customer satisfaction, as well as monetary flow ($1000s of dollars) of all sales and cash drawers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Line Cook/Food Prep Cook
University Of Massachusetts Amherst
Amherst, MA
05.2012 - 05.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes approximately 50 times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
No Degree - Anthropology
University of Massachusetts Amherst
Amherst, MA06.2015
Skills
- ServSafe Management Certified
- Excellent Verbal and Written Skills
- Guest Interaction
- POS Terminal Operation/Data Input
- Organizational skills
- Office administration
- Customer service
- Scheduling and calendar management
Additional Information
Suds N' Songs - Montague, MA
I was the grillmaster for an outdoor live music/beer tasting/grilled food event once a month during the summer months. I was the sole cook, manning the grill for 4 hours and providing hot, fresh food to about 100 customers an event. I used my ServSafe management as well as my knowledge of the culinary arts to safely provide food to the community.
Timeline
Office Manager
Pioneer Valley Driving School
09.2023 - 01.2026
Food Service Manager
Cumberland Farms
09.2015 - 09.2023
Line Cook/Food Prep Cook
University Of Massachusetts Amherst
05.2012 - 05.2014
Customer Service Representative
Market Basket
08.2008 - 05.2015
No Degree - Anthropology
University of Massachusetts Amherst