Danielle Elmore
Pembroke,NC
Summary
Hardworking and knowledgeable Store Manager committed to developing operations knowledge and leadership abilities. Hard worker implements groundbreaking new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Care Agent/ Collections
GC Services
04.2022 - 02.2023
- Navigated multiple computer systems and applications to find information.
- Implemented and developed customer service training processes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Assisted call-in customers with questions and orders.
- Met customer call guidelines for service levels, handle time and productivity.
Store Manager
01.2020 - 02.2022
- Set performance expectations for employees and implemented improvement plans to reach targets
- Flexed store business strategies and personal selling techniques to contribute to financial results
- Implemented loss prevention strategies to reduce shrinkage and control theft.
Sales Manager
CATO/ ITS FASHION
03.2018 - 01.2020
- Handled performance management and compensation decisions to
- May 2005 recognize and motivate employees
- Used technology to build successful sales pipelines, manage prospects, and run reports.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Sales Manager
Rainbow Shops
04.2016 - 05.2018
- Handled performance management and compensation decisions to recognize and motivate employees
- Resolved customer complaints regarding sales and service
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues
- Taught the sales team how to connect with customers and build long-term, productive relationships.
Education
High School Diploma - undefined
Lumberton Senior High
Skills
- Loss prevention Inventory control
- Customer service management Employee training
- Revenue growth Staff hiring
- Revenue generation Customer service
- Customer Relations
- Researching Customer Issues
- Online Chat
- Cash Register Operations
- Store Layouts
- Closing Procedures
- Microsoft Office
- Call Control
Timeline
Customer Care Agent/ Collections
GC Services
04.2022 - 02.2023
Store Manager
01.2020 - 02.2022
Sales Manager
CATO/ ITS FASHION
03.2018 - 01.2020
Sales Manager
Rainbow Shops
04.2016 - 05.2018
High School Diploma - undefined
Lumberton Senior High
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