Danielle Emmons
Barista/ Freelance Customer Service Representitave
Mandeville,LA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Barista Trainer
Starbucks
Mandeville, LA
03.2014 - Current
- Train new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Handled cash and processed payments accurately to avoid errors.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Freelance Makeup Artist
Self Employed Services
Mandeville, LA
10.2012 - Current
- Conducted consultations to understand client's desired look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Answered phone calls and emails to schedule client appointments.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Styled hair, makeup and nails for customers for special events and occasions.
Dental Assistant
Randall Foto D.D. S.
Mandeville, LA
02.2018 - 09.2023
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
No Degree - General Studies
Associate of Science - Medical Insurance Coding
03.2016 - 11.2017
Associate of Science - Dental Assisting
05.1995 - 05.1996
Master of Arts - Certificate in Makeup Artistry
09.2023 - Current
No Degree - Cosmetology
Skills
Leadership experience
undefinedAccomplishments
- Memorized ingredients and recipes for specialty drinks.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Finalist,2017 Barista Championship.
- Supervised team of staff members.
Self taught artist
Decided to pick up a paint brush and apply it to canvas. I told my, if I can paint faces, I can create so much more. Since then I have drawn and painted in different mediums from charcoal to water colors. I also have delved into digital art as well. I started my own business doing makeup from beauty to special effects. That has opened many opportunities for me and I look forward to sharing of my skills with you.
Timeline
Vizio Makeup Academy - Master of Arts, Certificate in Makeup Artistry
09.2023 - Current
Dental Assistant - Randall Foto D.D. S.
02.2018 - 09.2023
Ultimate Medical Academy - Clearwater - Associate of Science, Medical Insurance Coding
03.2016 - 11.2017
Barista Trainer - Starbucks
03.2014 - Current
Freelance Makeup Artist - Self Employed Services
10.2012 - Current
Ascension College - Associate of Science, Dental Assisting
05.1995 - 05.1996
Southeastern Louisiana University - No Degree, General Studies
Paul Mitchell The School-Louisiana - No Degree, Cosmetology