Danielle Fiveland-Scott

Maintained an exceedingly functional work environment while delivering exceptional customer service. I have a keen sense of problem-solving and work well independently and with little oversight. I respond to requests from colleagues and clients promptly and am adept at prioritizing multiple ongoing projects.

Additionally, I am adept at:

• Consulting with customers to evaluate their needs, determine the best services, and suggest additional services that may be of interest.
• Exceeding quotas for calls taken, upgrades processed, and applications completed.
• Maintained up-to-date knowledge of services, procedures, and regulations to ensure accurate and effective service.
• Cross-trained to assist other departments and in other roles as needed.

I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I adapt quickly to new programs and environments. As part of the team, I hope to bring first-rate customer service to your clients and support your business goals.