Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Danielle Frontin

Conyers,GA

Summary

Ambitious, driven, and innovative Health Science graduate with a solid background in hospitality and customer service, seeking an opportunity to gain experience in the workplace, and to use the skills I have obtained to make an immediate impact.

Overview

5
5
years of professional experience

Work History

Internship

Sacred Journey Hospice
08.2022 - 12.2023
  • Maintained ad organized medical records
  • Shadow Volunteer Coordinator
  • Assisting with billing records
  • Explored new technologies and approaches to streamline processes.
  • Monitor Bathrooms
  • Streamlined data entry processes, significantly reducing manual errors.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

Hostess

Der Biergarten
01.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Completed daily side work and opening and closing duties without fail.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Hostess

Stats Brew Pub
01.2021 - 01.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

.

  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Bachelor of Science - Health Sciences

CLAYTON STATE UNIVERSITY
Morrow, GA
12-2023

Skills

  • Customer service expertise
  • Effective multitasking
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Cleanliness maintenance
  • Microsoft Office
  • Leadership
  • Problem solving
  • Time Management
  • Active listening
  • Organizational skills
  • Dependable

Certifications

National CPR Foundation Certified in

  • CPR
  • AED
  • First-Aid

Harvardx Human Anatomy: Musculoskeletal Cases course

Timeline

Internship

Sacred Journey Hospice
08.2022 - 12.2023

Hostess

Der Biergarten
01.2021 - Current

Hostess

Stats Brew Pub
01.2021 - 01.2022

Bachelor of Science - Health Sciences

CLAYTON STATE UNIVERSITY