Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Garcia

Colorado Springs,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Firstsource Solutions
11.2023 - Current
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Marketing Analyst

Doca PD
10.2016 - 10.2019
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Enhanced digital marketing initiatives with the implementation of advanced targeting techniques and optimization strategies.
  • Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
  • Established and managed relationships with external data providers and research vendors.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

Public Relations Manager

Leao E Jetex
02.2015 - 09.2016
  • Developed and promoted corporate brand, images and identity to media and public.
  • Consulted with advertising agencies to arrange promotional campaigns in various types of media.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Provided counsel to senior leadership on public relations matters, helping shape overall business strategy.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Led crisis communications and media relations activities in response to challenging situations.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Planned and executed successful PR events, ensuring positive exposure for the organization.

Education

Bachelor of Arts - Public Relations And Organizational Communication

Anhembi Morumbi
Sao Paulo, Brazil
12.2018

Skills

  • Document and Records Management
  • Microsoft PowerPoint
  • Payment Processing
  • Product Knowledge
  • Customer Data Confidentiality
  • Spreadsheets
  • Call Center Operations
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Customer Account Management
  • Call center experience
  • Teamwork and Collaboration

Languages

Portuguese
Native or Bilingual

Timeline

Customer Service Representative

Firstsource Solutions
11.2023 - Current

Marketing Analyst

Doca PD
10.2016 - 10.2019

Public Relations Manager

Leao E Jetex
02.2015 - 09.2016

Bachelor of Arts - Public Relations And Organizational Communication

Anhembi Morumbi

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Danielle Garcia