Danielle Garrison
Bridgeton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
AMI @ Inspira
Mullica Hill, NJ
05.2013 - Current
- Managed patient's complaints and rectified issues to complete satisfaction.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Corrected patient's issues promptly with knowledgeable and friendly service.
- Guided employees in handling difficult or complex problems.
- Monitored the front desk staff to ensure proper customer service was provided.
- Developed work schedules for employees, covering priority tasks.
- Greeted and welcomed patients in a friendly, professional manner.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Delegated work to staff, setting priorities and goals.
- Processed payments, cashiering duties and credit card transactions accurately.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Payroll
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedule
- Prepping paperwork for patients appointments
- MRI safety
Receptionist
Advocare Primary Heights
Haddon Heights, NJ
04.2012 - 05.2013
- Processed referrals through insurances
- Authorizations through insurances for exams that was ordered by doctors
- Assisted patients to set up appointments for ordered exams
Receptionist
Premier Orthopaedics
Vineland, NJ
01.2009 - 04.2012
- Scheduled and confirming appointments
- Answered and directed incoming calls using muli-line telephone system
- Served patients by greeting, welcoming and directing to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Checking in and out of patients for their appointments
- Authorizations through insurances for exam ordered by doctors
- Prepping for patients charts for their appointments
Education
Phlebotomy - Phlebotomy
Rowan College of South Jersey
Vineland, NJ12-2021
Some College (No Degree) - Nursing/Radiology
Rowan College of South Jersey
Vineland, NJSkills
- Multitasking and prioritization
- Meticulous and organized
- Pc proficient
- Staff supervision
Certification
- Phlebotomy certification2022
Timeline
Front Desk Supervisor
AMI @ Inspira
05.2013 - Current
Receptionist
Advocare Primary Heights
04.2012 - 05.2013
Receptionist
Premier Orthopaedics
01.2009 - 04.2012
- Phlebotomy certification2022
Phlebotomy - Phlebotomy
Rowan College of South Jersey
Some College (No Degree) - Nursing/Radiology
Rowan College of South Jersey
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