Ikeia Douglas
Sumter,SC
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Cardiology Associates of Sumter
Sumter, SC
02.2022 - 01.2024
- Greeted and welcomed guests in a friendly, professional manner.
- Developed policies and procedures related to front desk operations.
- Assisted guests with inquiries and requests.
- Supervised daily operations at the front desk including check-ins and checkouts.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
Customer Service Representative
SYKES
Sumter, SC
06.2019 - 11.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled inbound calls, chats, and emails to assist customers with their inquiries.
Nail Technician
Perfect Nails
Sumter, SC
07.2015 - 02.2019
- Conducted consultations with clients to determine their needs and preferences.
- Cleaned and sterilized tools and work areas between customers.
- Provided excellent customer service through friendly interactions with clients.
- Developed creative designs on nails using a variety of colors and materials.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Utilized customer feedback to improve services offered at the salon.
Sanitation Crew Member
PSSI Sanitation
Sumter, SC
07.2012 - 05.2014
- Adhered to all company policies regarding health and safety regulations.
- Disinfected surfaces with approved chemical cleaners according to instructions.
- Utilized Personal Protective Equipment (PPE) correctly.
- Cleaned areas effectively and efficiently.
Education
GED -
Sumter County Adult Center
Sumter, SC06-2012
Skills
- Strong leadership
- System updates
- Word Processing
- Conflict Management
- Administrative Skills
- Safety and compliance
- Task Prioritization
- Multitasking
- Reliability
- Adaptability
- Strong Work Ethic
- Professionalism
Timeline
Front Desk Supervisor
Cardiology Associates of Sumter
02.2022 - 01.2024
Customer Service Representative
SYKES
06.2019 - 11.2021
Nail Technician
Perfect Nails
07.2015 - 02.2019
Sanitation Crew Member
PSSI Sanitation
07.2012 - 05.2014
GED -
Sumter County Adult Center
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