Open To Work
Danielle Garza
Omni Family Health
Shafter,USA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Patient Access/Appointment SpecialistShipping/Customer Service CoordinatorCall Center ManagerClaims Service Assistant
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Work-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave401k match4-day work weekCompany CultureFlexible work hours
1
Language
12
years of professional experience
Results-driven professional with over 7 years optimizing front desk operations, scheduling, and records management in clinical and logistical environments. Leveraged technology to reduce no-shows and improve scheduling efficiency. Skilled in database administration and team coordination, fostering collaboration and adapting to evolving needs while ensuring productive customer engagements.
Work History
Patient Access/Appointment Specialist
2 Years 11 Months- Streamlined patient intake processes to improve access and operational efficiency. Coordinated appointment scheduling for diverse patient populations, ensuring efficient clinic operations. Reduced no-show rates by implementing effective reminder systems and follow-up procedures.
- Managed patient inquiries and provided information on services, enhancing overall patient experience.
- Streamlined appointment confirmation processes, reducing no-show rates through proactive outreach. Trained new staff on appointment management software and best practices for optimal service delivery.
- Provided confidential exceptional customer service, addressing concerns and resolving issues promptly and professionally.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
Shipping/Customer Service Coordinator
1 Year 1 Month- Processed customer orders and coordinated shipments to meet delivery windows, minimizing fulfilment delays. Optimized packing workflows to reduce shipping errors and minimize return volume. Prepared and submitted invoices. Resolved customer inquiries via phone and email, enhancing first contact resolution and customer satisfaction.
- Coordinated customer service initiatives to enhance client satisfaction and loyalty.
- Implemented streamlined communication processes between departments, improving response times.
- Trained new staff on customer engagement techniques and service protocols.
Call Center Manager
2 Years 9 Months- Processed customer orders and coordinated shipments to meet delivery windows, reducing fulfillment delays. Optimized packing workflows to lower shipping errors and decrease return volume.
- Prepared, processed, recorded and submitted invoices for more than 150 various clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Analyzed customer feedback to identify improvement opportunities and develop action plans. Improved average hold times, resolution rates and satisfaction scores through staff development.
Claims Service Assistant
6 Months- Achieved timely processing of high-volume homeowners and auto claims through meticulous documentation and efficient claim resolution. Managed claims processing and documentation for accuracy and compliance with company policies.
- Expedited urgent claims processing to minimize financial disruption for clients facing significant losses or hardships. Developed a strong understanding of insurance policies, regulations, and industry best practices to ensure accurate claims handling. Streamlined communication between clients and insurance adjusters to enhance service efficiency.
- Resolved customer inquiries and issues promptly, improving overall client satisfaction scores. Managed a high volume of inbound calls from policyholders, providing empathetic support during stressful situations.
Education
High School Diploma - Business Administration
Skills
Patient Portal
NetSuite
EHR
Oracle
Nextgen
POS systems
Interpersonal skills and communication
Team collaboration
Insurance verification
Patient registration
Time management
Schedule management
Conflict Management
Problem solving
Medical terminology
Goal oriented
Strong work ethic
Office 365 proficiency
Patient Data Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Access/Appointment Specialist
Omni Family Health
09.2023 - CurrentRead More
Shipping/Customer Service Coordinator
Sunny Gem LLC
11.2019 - 12.2020Read More
Call Center Manager
Insect Lore
03.2016 - 12.2018Read More
Claims Service Assistant
State Farm
12.2014 - 06.2015Read More
Bakersfield College
High School Diploma from Business Administration
Read More