Summary
Work History
Education
Skills
Timeline
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Danielle Gaskins

Danielle Gaskins

Jacksonville,FL

Summary

6 Years experience in IT. Hands-on experience implementations and migrations of Office 365 with Microsoft Exchange 2013/2016/2019 on-prem, Exchange Online and implementation of Office 365 hybrid environments with Exchange 2013/2016/2019. Experience with change requests following ITIL methodology. Effective verbal and written communication skills. Profound ability to work independently and efficiently. Experience with creating processes, procedures, and documentation relating to incident management or systems operations. Create and maintain documentation for production support activities and ticket triage knowledge base across the applications. Thorough technical documentation, knowledge transfer, helpdesk training.

Work History

Systems Administrator

FIS
04.2022 - Current
  • Responsible for diagnosing & and troubleshooting VMware ESXi and virtual Center Environment
  • User Support – Monitoring and troubling system performance, server & and user-related problems
  • Used automation scripts to minimize error levels in projects and tasks in VMware operations
  • Assisted in bi-annual Disaster Recovery Exercises
  • Creating and managing Virtual Machines and Templates, worked with clones and snapshots of Virtual Machines
  • SME for Morpheus, and automation within Hybrid Cloud for all internal teams.

Data Entry/Business Analyst

Johnson & Johnson
05.2022 - 12.2022
  • Document reporting & analysis processes
  • Produce and deliver accurate operational performance reporting
  • Identify new data points for enhanced reporting to improve business operations
  • Interacted closely with Subject matter experts (SME) for functional requirements gathering
  • Collaborated with end-user groups to resolve questions, assess user needs, and recommend changes to automated systems
  • Accurately entered data into Big Picture Medical platform.

Microsoft Office 365 Engineer

Enhance IT
08.2021 - 01.2022
  • Installed and performed troubleshooting of messaging and email services, including migration to Office 365
  • Helped with migration to Office 365 cloud-based solutions including moving data, processes, and user accounts
  • Investigated problems and identified their source, identified solutions, and implemented and tested the solutions in Exchange/Skype/Office 365
  • Performed diagnostics to troubleshoot and resolve problems within Active Directory in the Exchange system before Office 365 migration
  • Installed Office 365 and performed ongoing upgrades
  • Implemented DirSync services for directory service synchronization
  • Deployed ADFS server for single sign-on functionality
  • Utilized the administration portal to manage user accounts and mailboxes
  • Troubleshot services offered in Office 365 applications and identified and corrected malfunctions and other operational difficulties.

Production Support Analyst

Deutsche Bank
10.2017 - 06.2021
  • Serve as a Level II analyst, while interacting with various IT teams and external vendors to resolve production incidents
  • Supporting a clearly defined set of Corporate & Investment Banking applications
  • Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
  • Assesses, analyses, develops, documents, and implements changes based on requests for change
  • Engage with other Service Operations groups to understand business requirements
  • Collect, interpret, and respond to changes in production data, as appropriate
  • Working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle
  • Supported weekend systems upgrades: providing technical support and knowledge of system availability times; in need of backouts, would set up conference calls to engage technical resources to coordinate an action plan
  • Performed disaster recovery tests to ensure system availability and functionality
  • Updated management on weekly and monthly availability reports.

Database Developer

EEI Manufacturing Services
06.2016 - 08.2016
  • Work as part of a development team and establish close working relationships with stakeholders, quality assurance, architects, as well as management
  • Work with the database developers, software developers, and Development Lead, to architect and implement new features and solutions for customers
  • Work with the database developers, software developers, and Development Lead, to architect and implement new features and solutions for customers
  • Review, discuss, and work within agreed timescales and feedback to project managers on any variances arising as tasks are performed
  • Develops and supports database architecture and development to create and enhance Enterprise Applications.

Mission/Flight Project Support

NASA - Kennedy Space Center (KSC)
06.2015 - 08.2015
  • Launch Service Program, Program Business Office Utilized the Launch Services Management System (LSMS) to update Mission Detailed Status Sheets (DSS) of historical LSP missions to accurately match the mission financial records
  • Matched up mission financial actuals and inception-to-date records with the LSMS records
  • Made corrections to reflect accurate and up-to-date comments on the Mission Detailed Status Sheets
  • Successfully reconciled nine LSP historical mission DSSs to ensure the missions accurately reflect actual financial data.

Education

MBA - Business Administration

Keiser University
Fort Lauderdale, FL
08.2021 - 09.2023

Bachelor of Science - Computer Information System

Bethune Cookman University
Daytona Beach, FL
08.2012 - 05.2016

Skills

Technical Support

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Timeline

Data Entry/Business Analyst

Johnson & Johnson
05.2022 - 12.2022

Systems Administrator

FIS
04.2022 - Current

MBA - Business Administration

Keiser University
08.2021 - 09.2023

Microsoft Office 365 Engineer

Enhance IT
08.2021 - 01.2022

Production Support Analyst

Deutsche Bank
10.2017 - 06.2021

Database Developer

EEI Manufacturing Services
06.2016 - 08.2016

Mission/Flight Project Support

NASA - Kennedy Space Center (KSC)
06.2015 - 08.2015

Bachelor of Science - Computer Information System

Bethune Cookman University
08.2012 - 05.2016

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Danielle Gaskins