Danielle Geiger
Saint Marys,OH
Summary
Dynamic customer service professional with a proven track record at Visions, excelling in problem resolution and relationship building. Skilled in Microsoft Excel and active listening, I enhanced customer satisfaction and loyalty through effective communication and process improvements, contributing to sales growth and a seamless user experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Visions
Celina, OH
07.2015 - Current
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Managed multiple communication channels, including phone, email, and chat support.
- Trained new team members on best practices for customer engagement and service protocols.
- Developed and implemented process improvements to enhance workflow efficiency in customer support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Daily phone, email and computer work.
Sales Associate
Kmart
St. Marys, Oh
03.2007 - 07.2015
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining inventory levels through regular stock checks and restocking efforts.
- Operated point-of-sale systems accurately, handling transactions with attention to detail.
- Collaborated with team members to create engaging store displays that enhanced product visibility.
- Ran service desk, register and sales floor.
Education
No Degree -
Rhodes State College
Lima, OHHigh School Diploma -
St. Marys Memorial High School
St. Marys, Oh05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Data collection
- Prioritization
- Quality control
- Product sales
Timeline
Customer Service Representative
Visions
07.2015 - Current
Sales Associate
Kmart
03.2007 - 07.2015
No Degree -
Rhodes State College
High School Diploma -
St. Marys Memorial High School