DANIELLE GHALWASH
Mission Viejo,CA
Summary
Reliable professional with extensive experience in customer service and operations. Proven track record of maintaining high standards of service and efficiency in fast-paced environments. Flexible availability for evenings, weekends, and special events to meet business needs.
Overview
11
11
years of professional experience
Work History
Bartender
Aliso Viejo Country Club
Aliso Viejo, California
05.2025 - Current
- Prepared and served beverages to members and guests at private events.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management and restocked supplies as needed.
- Engaged with customers to provide exceptional service and build rapport.
BARTENDER, SERVER
The Ranch Sports Bar and Grill
Ladera Ranch, USA
10.2023 - Current
- Knowledgable on beer and wine as well as fully trained on the well
- Have been able to maintain the extensive amount of bar regulars at The Ranch and thrive in the high volume of drink orders and customers at the busy sports bar.
- Worked multiple busy events that include live band and theme nights.
ASSISTANT MANAGER, BARTENDER, SERVER
Selma’s Chicago Pizzeria
San Juan Capistrano, California
08.2022 - 05.2025
- I have been wearing multiple hats as an assistant manager who runs the floor as well as handles inventory and administrative duties as well as assisting the front of the house by running the bar and taking the overflow of tables.
- Knowledgable on beer and wine as well as fully trained on the well
- Created a signature cocktail that was featured in our social media as well as included in the off menu drink list
- Created a new roster of bar regulars as well as maintained the current regulars when other bartenders left
- Able to fully open, run, and close the front of the house as well as the back end of the office
ASSISTANT MANAGER
ENTERPRISE RENT-A-CAR
Encinitas, USA
06.2016 - 06.2019
- Customer service obsessed assistant manager excelling in fleet management, employee development, establishing and maintaining strong business partnerships, and sales.
- Led the Exotics Car Division to number one in Southern CA
- Trained and mentored employees for growth and promotions
- Boosted customer satisfaction to exceed 90% and increased fleet by 75% to manage inventory supply and demand
- Promoted twice within 18 months
- Awarded 'Top 40' award six times as well as the 'Elite Group' once. Awarded only to top company performers.
HOSTESS, TAKEOUT, FOOD RUNNER, SERVER, BARTENDER
BJ’s Restaurant and Brewhouse
Laguna Beach, Carlsbad, Rancho Santa Margarita, USA
06.2015 - 06.2021
- Hired initially as a hostess, I was quickly promoted up to bartender.
- I learned how to operate in an extremely fast paced restaurant environment while performing my duties while providing stellar customer service.
- Opened and closed restaurant to ensure proper closure and opening of the restaurant facility
- Interacted with guests, staff, and managers to ensure all tasks were conducted efficiently
- Craft all bar drinks to keep with the high volume of the bar as well as throughout the entire restaurant
Education
Bachelors - Communications
California State University San Marcos
San Marcos, CA06.2016
Skills
- Customer service
- Customer engagement
- Sales support
- Effective communication
- Team training and development
- Marketing and sales experience
Timeline
Bartender
Aliso Viejo Country Club
05.2025 - Current
BARTENDER, SERVER
The Ranch Sports Bar and Grill
10.2023 - Current
ASSISTANT MANAGER, BARTENDER, SERVER
Selma’s Chicago Pizzeria
08.2022 - 05.2025
ASSISTANT MANAGER
ENTERPRISE RENT-A-CAR
06.2016 - 06.2019
HOSTESS, TAKEOUT, FOOD RUNNER, SERVER, BARTENDER
BJ’s Restaurant and Brewhouse
06.2015 - 06.2021
Bachelors - Communications
California State University San Marcos