Danielle Gillett
Sebring
Summary
Customer service representative and medical office receptionist with over 10 years of experience. Skilled in optimizing clinic workflows by managing patient flow, physician schedules and patient appointments. Friendly receptionist adept at working in diverse clinical and customer service environments. Independent and quick thinking team player seeking an opportunity to take next career step with highly respected healthcare practitioners and/or organizations dedicated to producing positive patient outcomes and delivering exceptional customer service.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Florida Psychiatric Associates
11.2021 - Current
- Clinical calls – Schedule, reschedule and confirm patient appointments
- Obtain medical records & scan all pertinent documents. Triage phone messages, check incoming faxes and distribute appropriately.
- Process incoming mail, reply to correspondence, compute, record and proofread data and other information such as records or reports
- Check in patients, accounts receivable
- Collect patient referrals
- Patient confidentiality
- Proficient with Athena operating systems
- Core Qualifications
- References available upon request
Assistant Store Manager
Goodwill Suncoast, Tampa
Sebring, FL
07.2022 - 06.2026
- Supervised daily store operations to ensure optimal efficiency and customer satisfaction.
- Trained and mentored staff on retail best practices and company policies.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Developed promotional displays that enhanced product visibility and increased sales engagement.
- Analyzed sales data to identify trends, informing strategic decision-making for merchandise allocation.
- Coordinated team schedules to maximize coverage during peak hours and improve service levels.
- Fostered a positive workplace culture through effective communication and employee recognition initiatives.
- Managed loss prevention strategies, minimizing shrinkage while maintaining a welcoming shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Assistant Store Leader
GameStop
10.2019 - 07.2021
- In charge of employee schedules
- Responsible for training new employees on techniques to deliver high quality customer service and increase sales.
- Closed out end of day receipts and deposited funds in the stores’ bank account.
- Frequently opened and closed the store.
- Ordered product and put up marketing displays.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Responded resourcefully to customer requests and concerns. Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Adhered to all company policies procedures and safety standards.
Customer Service Associate
Publix Super Market
03.2010 - 05.2018
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Responded resourcefully to customer requests and concerns. Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Adhered to all company policies procedures and safety standards.
Education
High School Diploma - Criminal Justice
Coral Reef High School
Miami, FL01-2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Accomplishments
- Supervised team of 20+ staff members.
Certification
- Certified in forklifting, Goodwill suncoast - 2023-present
Languages
English
Full Professional
Timeline
Assistant Store Manager
Goodwill Suncoast, Tampa
07.2022 - 06.2026
Receptionist
Florida Psychiatric Associates
11.2021 - Current
Assistant Store Leader
GameStop
10.2019 - 07.2021
Customer Service Associate
Publix Super Market
03.2010 - 05.2018
High School Diploma - Criminal Justice
Coral Reef High School